thelonebeader

Returns cannot be accepted on Print-on-Demand items, customized orders, personalized items, or commissioned paintings/ portraits. Returns on ready to ship items will always be accepted when requested within 7 days of receipt. Customer will be responsible for any postage fees required to ship the item back. If the order is domestic and valued at $100 or more, the customer must insure the shipment for the value of the merchandise and ship the return with a signature shipping service. Items valued at over $35 should be returned with a trackable shipping service.

Returns CANNOT be accepted on print-on-demand t-shirts, face masks, iPhone cases, laptop covers, prints, stickers or cards. Since these items are made to order, I CANNOT issue a refund unless there is a manufacturer or printing defect. Please check the description and sizing charts thoroughly before ordering. Refunds cannot be issued for wrong size or buyer's remorse. If you have any questions, please send me a message.

A 20% restocking fee will be charged upon return of the item. The returned item in question must be in new, unworn condition with all beads intact. If the returned item has been shipped back damaged or materially different than how it was originally shipped, a 50% restocking fee will be charged.

Please message me to request a return, and once I have received the item in its original condition, your refund will be issued. If you have a problem with an item after this time, please message me and we will work out a solution. Your satisfaction is my ultimate goal.

I accept payment by credit card directly through Etsy, Paypal, and Etsy gift cards only. If you pay by e-check please understand that it will take 3-5 business days for your payment to clear and until it does, I cannot ship.

For custom order pet pins or jewelry, full payment is required in advance. Payment is required at the time of purchase. Please see Additional Information below.. Orders that are not paid for within 24 hours will be canceled, unless you are sending a money order..

(Offers to trade will not be accepted, and any donation solicitations will be considered spam and forwarded to abuse[!at]etsy.com.)

All beaded jewelry & small paintings will be shipped via USPS. Large paintings will be shipped via FedEx. International buyers are welcome!! Shipments to Mexico must use Priority Mail shipping. For most other countries, USPS First Class International will be used to ship small pieces (under 12" x 12") overseas. For larger works, please contact the artist to arrange proper shipment. Please remember, international buyers are responsible for any and all customs fees upon delivery. Also, I cannot be held responsible for any international shipping delays.

PLEASE NOTE: Items are shipped to mailing address that Etsy provides unless otherwise notified.

Commissions:

Commissions will be accepted on a first-come first-serve basis. Great ideas for a commissioned piece include wildlife, pet portraits, hot rods, movie cars, fire trucks, airplanes, military vehicles, space ships, robots, city scenes, musical instruments, or anything else you can think of!

If you are interested in a custom beaded painting, please contact the artist for an estimate. Once an agreement has been reached, buyer is required to pay 50% of the estimate. Final payment is due when item is complete. Custom pieces can take anywhere from 2-10 weeks to complete depending on size & intricacy of the beadwork. Each piece is created by stitching tiny seed beads to felt 2 or 3 at time using needle & strong nylon thread, then the beadwork is stitched to a painted canvas. Standalone beadwork (which is not stitched to a canvas) can also be created. The progress of your piece may be documented on the artist's blog. The Lone Beader owns all rights to the beaded images she creates. Artwork copyrights are retained by the The Lone Beader and she retains the rights to reproduce the art in the future.

Pet Pins:

If you are interested in a custom beaded brooch or pendant, payment for the full amount must be made in advance. Please note that items listed as made-to-order take time to create, and will ship approx. 2-3 weeks from purchase date. Due to the nature of this fine craft, no two pieces of beadwork will be exactly alike. Seed bead colours may vary slightly.

**The Lone Beader owns all copyrights to the beaded images and designs she creates. The Lone Beader retains the right to reproduce her beaded designs in either original or derivative form at any time in the future.**

Care Instructions for Beadwork:

Bead paintings are ready-to-hang. There is no need for framing, although it is recommended. To preserve your piece, keep away from direct sunlight. To clean your piece, dust with a feather-duster, or a very lightly dampened cloth only if necessary. Do not use any household cleaners, as the chemicals will break down the threads that hold the beads in place. With a little bit of care, your piece will last many years to come.

Thanks for looking! :D