Announcement
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**All items in this shop are HANDMADE when you order, we do NOT use a factory in another country**
Please note that we use the USPS to ship order and most are shipped First Class. This means that we are at the mercy of the USPS when it comes to your order getting to you. Usually they do a pretty good job, but because of the rise in online shopping and Covid 19 complications, the USPS is taking longer than normal in some cases. Although you are given a delivery estimate at checkout, this is only an ESTIMATE, and not a guarantee. Thank you so much for your patience and understanding! We are all doing our best :)
We are a small shop and sometimes when we get a large amount of orders it will take the full amount of estimated ship time. Please refer to your receipt for an estimated ship date. We do our best to get orders made and shipped as soon as possible. Everything is made in the order it is received. If you need your order sooner than the estimated window, please purchase our rush order listing. I also recommend upgrading to Priority Mail at checkout. Any item shipped with the free shipping guarantee is shipped FIRST CLASS.
I would love to connect with you. Please give my shop a "favorite" and follow along on Instagram @CharleyCharlesShop. I love to see your babies, so please tag your photos featuring Charley Charles goodies #CharleyCharles. Facebook is cool too, so hit that "like" button.
We don't typically take wholesale orders as we keep our retail prices low due to the highly competitive nature here on Etsy. If you are wanting to carry Charley Charles goods in your store, we do occasionally work out a bulk order discount. Minimum order rates apply, and shipping charges do apply to bulk orders.
We are happy to ship internationally and do frequently! Prices are calculated at checkout based on the weight of the items in your order. We do our very best to keep international shipping charges as low as we can and do refund overages if we can ship you items cheaper than the estimate. However, the estimate is usually very accurate as it is generated directly by the USPS. Shipping times are taking longer than normal due to Covid shipping complications, and tracking isn't available on First Class packages. Please upgrade to Priority International if you would like the ability to track your order.
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About CharleyCharlesShop
Hand making modern, one of a kind items you will love!
Shop members
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Carly Shoemaker
Owner, Creator, Designer
I want to help you and your baby keep it classy! No sayings. No chevron. Just simple timeless baby goods.
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Brook
Maker, Curator, Production Manager
Brook is that kind of person everyone needs in their life. You need Sh*t done, she is ON IT! Also an organizational guru, so, I basically hit the jackpot.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Do you have any "sales" or coupon codes?
Because of the fees selling through this platform, we aren't usually able to run site wide sales. We do have a "Sale" section where you will find lower prices on discontinued colors or imperfect items sold at a discount. If you'd like to be notified about any sales, you can join our notification list at CharleyCharles.com.
My tracking says "delivered" but I didn't get my item?
I have full faith in the USPS, but sometimes they do make mistakes. I HIGHLY RECOMMEND upgrading to PRIORITY shipping as it comes with tracking and insurance. I ship all items First Class, and as such I can not guarantee your item will get to you. If you do not get your package it is your responsibility to work it out with the USPS (see USPS.com for contact information). On many occasions I have found the First Class tracking to be incorrect and packages are delivered at a later date. Your item will most likely be in a grey poly envelope with a white 4X6 printed label on it. Once I put the package in the mail and the tracking is updated by the USPS, I am no longer responsible for the package.
Wholesale availability
If you'd like to be notified when we have wholesale availability, please sign up to be notified on CharleyCharles.com
International Shipping Information
All items shipped outside the USA are shipped FIRST CLASS in order to keep the shipping costs as LOW AS POSSIBLE. Please be advised that First Class Shipping does NOT have tracking, and does NOT INCLUDE INSURANCE on any items shipped, nor does it include any kind of delivery guarantee. Once your item leaves the USA I have NO control over its delivery, and some items take months to get to you as they travel by land and sea. I DO NOT GUARANTEE DELIVERY OF PACKAGES SHIPPED FIRST CLASS. You will not be entitled to a refund if your package is lost on its way to you. Please be advised that sometimes packages are lost and that this in not my responsibility and you will NOT RECEIVE A REFUND. I highly recommend upgrading to Priority International.
When will you restock?
Because everything is handmade when you order, we only make a limited amount of items available so that we don't get overwhelmed with order. If there is an item you would like that says it is out of stock, please message us, or sign up for restock notifications on CharleyCharles.com
Do you still sell Nylon Headbands?!
Unfortunately due to the pandemic and high cost of raw materials we have had to close our nylon headband business. We no longer make nylon headbands. Thank you so much for your many years of loyalty!
Is your cotton organic?
We don't have an organic certification, so sorry! Most cotton fabrics labeled as organic are either not actually, or have been dyed with non organic dye, so it really negates the point of having raw organic fabric. Almost all cotton comes from Asia, and India, and their organic certifications are much different and not usually enforced. Even USA made fabrics usually use raw materials from other countries with lax certifications. After doing a ton of research it seemed to me "Organic" cotton was sort of just a greenwashing buzzword. Some sellers even say organic when what they really mean is "natural", as in non-synthetic fibers.
Hopefully adds some insight about why we don't label our items as "organic" :)
Seller details
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