THEmermaidsaysMARKET is taking a short break
Cleopatra Eckles on Feb 8, 20201 out of 5 stars
Never shipped, never received my order. I would like a refund.
Jennifer on Dec 27, 20191 out of 5 stars
If I could give this shop no stars I would. I am not sure how she has so many 5 stars because this was the worst experience on Etsy I have had, and I have used Etsy many times.
Ordered on Nov 12 for Christmas and after waiting for 6 weeks and being told repeatedly that the product was going to ship this week, it never showed up, finally gave up on December 27th of ever seeing my order. I emailed the shop owner several times and each time was told she was finishing the order and sending it that week and each time it did not show up I would contact her and there would be another promise that it would come the following week. My order never did make even after being told on Dec 20th she had mailed it 2-3 day USPS but still not here on Dec 27th. Do not recommend this shop.
Kelly on Oct 8, 20195 out of 5 stars
I am a tour guide for Halloween Horror nights, I give specialty tours of the Ghostbusters house. Everyone who sees my earrings LOVES them!!!!
5 out of 5 stars
These are very cute! G
5 out of 5 stars
These are very cute! G
5 out of 5 stars
These are very cute! G
Hetty on Dec 3, 20185 out of 5 stars
Love love love! Like Bob Ross is still with us Xx
cakelady99991 on Nov 22, 20185 out of 5 stars
Very creative gift! My daughter will love it!
Christy on Nov 16, 20185 out of 5 stars
He’s magical and I love him! Thank you so much! He shall live on my easel!!!
Da on Nov 11, 20184 out of 5 stars
They are well made. They were packaged very well.
about a mermaid
Hi, I'm Julia :: creator & owner of mermaid says® :: a one-woman creative outlet, and labor of love. I have formally studied fine art, and bring nearly 2 decades of experience as a maker. LEGO® luckily came into my professional picture around 2011. Since then, their playful energy has captured both my heart and imagination. mermaid says® itself stated in 2005 with organic & synthetic-free bath and body care products. You could say mermaid says® was born not from the sea, but from my bathtub. As a self-professed bath addict, my first formula was naturally a blend of sea salts. Jewelry making came into my life sometime around 2008 while I was working at a bead studio. It was too much fun not to incorporate into mermaids says. I use the same skill set I learned working with fine jewelry in my current line of products. I craft for the pure love of it, and the need to create. Thanks for getting to know me a little bit!
Photographs & designs are copyrighted by mermaid says® :: 2005-2018
LEGO® is a trademark of the LEGO Group of companies which does not sponsor, authorize or endorse this site.
Chief Everything Officer
yup—it's just me! mermaid says® is one-woman operation, and I am that woman. I create, make, message, pack, ship, and everything in-between. I wouldn't have it any other way.
Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
Returns and exchange details
Please note :: returns are NOT eligible on some custom orders (if I need to special order parts, etc.) nor personalized hand stamped tags. Do contact me with any concerns, of course.
REPAIRS :: At anytime, I will fix my items for you free-of-charge! :) Please contact me for a return address. You are responsible for the shipping charges to ship back to me. In some cases I will pay to ship my repaired work back to you for free. In other cases, I will send you link to pay me for the return shipping.
NOTIFICATIONS :: Etsy will message you the day your order ships, and I always include a tracking (US & Canada only) or customs number. If you don't see that message, you can also look in the details of your order for that information.
TRACKING :: Please keep in mind that your tracking information can have up to a 24 hour delay. It is more accurate to track your package on the USPS website as opposed to using Etsy's site (which can have a slight lag). If you're having trouble with your package in transit, please feel free to contact me for help.
SHIPPING RATES :: My shipping rates are low and fair. Keep in mind that the USPS prices are increasing again 1/21/18. I don't make money from my shipping fees. I use recyclable bubble mailers, biodegradable popcorn, and biodegradable bubble wrap.
US DOMESTIC SHIPPING :: My default shipping is USPS First Class that usually takes 3-5 business days for delivery. All domestic orders come with a tracking number. I do offer USPS Priority expedited shipping that usually takes 2-3 days for delivery. If you need your package sent USPS 2-Day Express or 1-Day Express (not available in all areas), please contact me before ordering. For all shipping options, ***I retain my usual crafting time (see above).***
INTERNATIONAL SHIPPING*** :: please allow 2-4+ weeks for delivery. I do supply the customs number. Your customs form will be marked as "merchandise". I can't mark it as a "gift". You are responsible for any possible customs fees. The USPS customs number allows tracking to Canada ONLY.
RUSH ORDERS :: I will do my best to get your order out as quickly as possible! If you have a specific deadline or need your order rushed out, please let me know BEFORE placing your order - thanks! :)
CANCELLATION POLICY :: Message me immediately if you'd like to cancel your order for any reason. Cancellations are approved on a case-by-case basis, and are subject to a small fee charge (subtracted from your refund). If I have already crafted your order, I may not be able to refund you. Also, if I have already processed your shipping label, I cannot refund you for your shipping fee. Thanks for understanding!
INSURANCE :: I would highly suggest that you add insurance to your order if your order is over $25.00 and/or is shipping internationally. You can make that choice when you check out. Domestic Priority Shipping already comes with insurance up to $100.
REVIEWS :: Reviews are very important to us Etsians! I appreciate and am encourage by each and every positive review. They're so helpful! I would very much appreciate it you don't leave a bad review unless you've contacted me with your issue first. I'd love to have the opportunity to come to a resolution beforehand! :)
PLEASE NOTE :: The official recommended age for LEGO® branded products is 5+.
Additional policies and FAQs
:: I handcraft my items using 100% genuine LEGO® elements. I never use knock-offs or anything off-brand. See details in my FAQ section.
:: If you ever have concerns or questions—please message me—I'll get back to you promptly!
Frequently asked questions
How long will it take for my package to be delivered?
You'll have your goodies in no time. Okay, here's specifically how long it'll take...
US DOMESTIC SHIPPING:
Default Option: USPS First Class Shipping usually takes 3-5 business days for delivery. This option comes with a tracking number.
Upgrade Option: USPS Priority Shipping usually takes 2-3 business days for delivery. This option comes with a tracking number and $100 insurance.
Please allow 2-4 weeks for delivery. I do supply the customs number. The USPS customs number allows tracking to Canada ONLY.
You can opt to add insurance to any international package.
Why am I not seeing any tracking movement after shipment?
Keep in mind that your tracking information can have a 24+ hour delay. It is more accurate to track your package on the USPS website as opposed to using Etsy's site (which can have a slight lag).
What can I do if I'm having issues with transit/delivery?
If you're having trouble with your package in transit, please feel free to contact me. I'll do my best to figure out what's going on. Please understand that once I take your package to my local post office, it is out of my control. But, I'll do my best to help!
What can I do if I have a problem or am unhappy with an item or transaction?
It's very important to me that each and every customer is happy! If you have concerns please message me before you leave a review or open a case. That way, I'll have the opportunity to come to a resolution. I'll do my best to resolve any issues promptly.
Do you offer combined shipping for multiple items?
Yes! I do offer free combined shipping world-wide.
Are your parts genuine or off-brand?
I handcraft my items using 100% genuine LEGO® elements. I never use knock-offs or anything off-brand. Elsewhere, you may see items labeled as: "lego compatible", "lego like", "lego inspired", etc. That means they're not made by the brand we all know & love. Those pieces won't have the same look nor quality of design, material, molding, printing, and finishing. Another way to spot fake pieces is by the price. It's true that you get what you pay for! Not only are off-brand products illegal, they don't meet my quality standards.
My goods for sale are always made from authorized LEGO® branded parts. LEGO® and the Brick and Knob configurations are trademarks of the LEGO Group of Companies which does not sponsor, authorize, nor endorse my site.