themoonflowerstudio

Simple, trendy, everyday jewelry.

Wexford, Pennsylvania | 14870 Sales

themoonflowerstudio

Simple, trendy, everyday jewelry.

Wexford, Pennsylvania 14870 Sales On Etsy since 2015

5 out of 5 stars (2422)
Renee

Contact shop owner

Renee

View all 142 items

Shop policies

Last updated on April 14, 2018
Hello and welcome to The Moonflower Studio!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Item/s may be returned for an exchange or store credit less original shipping cost. Item/s must be postmarked within 7 days of the delivery date and received in original condition with original packaging within 14 days from the receipt date. Buyers are responsible for return shipping costs as well as the cost to re-ship the exchange. Please contact me immediately to alert me about the return and you will receive return instructions.


Item/s must be packed in a hard box to protect merchandize. We recommend insuring your return package as we cannot credit you for returned items that are damaged or lost in transit. Returns sent in regular envelopes will be rejected and credit will not be applied. Original shipping fees are non-refundable.

We will not refund, cancel, replace or reimburse for items that show as delivered or are shipped to an incorrect address due to a customer error. If the package is returned to us by the postal service, we can re-ship package, but customer will need to pay for the cost of re-shipment.

Please note, the following items cannot be returned:

- Custom/Special/Personalized/Made to Order/Reserved Items
- Earrings for health/health regulation reasons
Payment
I accept all major credit cards via Etsy's Direct Checkout or Pay Pal.
Shipping
Processing time

The time I need to prepare an order for shipping varies. For details, see individual items (information is located under the "add to cart button" - *ready to ship in # of business days*, and during the checkout under the shipping options). Please do not count Saturdays, Sundays and National Holidays as business days.

Shipping

Shipping days are Monday through Friday, excluding weekends and holidays.

Postal Holidays 2018:

Monday, January 1 New Year’s Day
Monday, January 15 Martin Luther King Jr. birthday
Monday, February 19 Washington’s Birthday (observed)
Monday, May 28 Memorial Day
Wednesday, July 4 Independence Day
Monday, September 3 Labor Day
Monday, October 8 Columbus Day
Monday, November 12 Veterans Day (observed)
Thursday, November 22 Thanksgiving Day
Tuesday, December 25 Christmas Day

Estimated Shipping Times

• USPS Standard/First Class Mail:
Cost: $3.95 First Item + $0.00 Each Additional Item (Insurance Included - Insurance coverage only covers the actual value of mail contents)
Time in Transit: 3-7 Business Days After Item is Shipped - Not a Guaranteed Service

• USPS Priority Mail upgrade is available as a drop down option during the checkout:
Cost: $7.05 First Item + $0.00 Each Additional Item (Insurance Included - Insurance coverage only covers the actual value of mail contents)
Time in Transit: 2-3 Business Days After Item is Shipped - Not a Guaranteed Service.

Shipping estimates are provided by the USPS and for this reason we cannot guarantee them. Actual delivery time will depend on the shipping method you choose as well as the USPS ability to meet its mail service estimates.
Additional policies and FAQs
Order Cancellation:

Submitting a cancellation request does not automatically cancel your order. Processing of your order starts as soon as your order is submitted and while during processing, it may be possible to cancel your order, this is not guaranteed. All cancelled orders with more than one item will incur a $1.00 cancellation fee for each item cancelled, which will be deducted from the refund. Please note, special, bulk and custom orders as well as personalized, stamped, engraved or altered jewelry orders cannot be cancelled.

USPS Shows Package As Delivered But I Didn't Receive Anything:

Every shipment gets scanned during transport, so if the tracking number states that the package was delivered, that would be all the information that we have as well. In addition, we cannot make a claim that a package is damaged or lost in transit if the tracking number states that the package was delivered.

Here is what you can do if you believe that your mail was delivered to the wrong address or was stolen:

1. Contact your local post office and inquire about where was your package left
2. Submit a "missing mail" form online using your tracking number at:
www.usps.com/help/missing-mail.htm
3. File a mail theft complaint using your tracking number at: https://postalinspectors.uspis.gov/investigations/MailFraud/fraudschemes/mailtheft/ReportMailTheft.aspx
4. Sign an affidavit that includes your statement at your local post office and file a claim

Click on the link below to find out more about Protecting Your Mail:

https://postalinspectors.uspis.gov/investigations/MailFraud/fraudschemes/mailtheft/TipThieves.aspx

More information

Last updated on Dec 29, 2017
Frequently asked questions
Sizing details

Product images are enlarged to show detail, so items will appear larger than life size. Please carefully read product descriptions and review measurements provided to determine actual size.