make up bags, homewares and gifts handmade in Scotland

Dunblane, United Kingdom On Etsy since 2012

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Buyers bought gifts from this shop and gave them 5-star reviews!


make up bags, homewares and gifts handmade in Scotland

Dunblane, United Kingdom | 323 Sales

theochiltree is taking a short break


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quality 22 shipping 17 customer service 7

About theochiltree

Sales 323
On Etsy since 2012

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Shop policies

Last updated on December 2, 2017
Hi and welcome to The Ochil Tree :)

I want to make purchasing from me as easy as possible so please do take a minute to read through my shop policies before making a purchase.



Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Under the Distance Selling Regulations you have 14 days, from receipt, to notify The Ochil Tree in writing ie email, if you wish to cancel your order or exchange an item. If you would rather use the model cancellation form you can find a pdf copy here

Please do not return an item before emailing and any returned items should be in their original re saleable condition and packaging. Refunds will be issued once the item(s) has been returned to The Ochil Tree, return postage is the buyers responsibility.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements.
Payment is due at time of purchase.
All my items will be carefully packaged and sent out within 48 hours of cleared payment. I use 1st class Royal Mail post for UK orders and Royal Mail Standard International for elsewhere. If you're in a desperate rush please let me know and I'll try my best to accommodate. My packaging materials are tissue paper, twine, brown paper and biodegradable shipping bags.

Items should arrive roughly as follows:

UK = 1-2 working days after posting
Europe = 5-15 working days after posting
USA = 7-15 working days after posting
Rest of the world = 7-21 working days after posting

Insurance is not included in my standard postage costs but there is an upgrade option for this in the shipping dropdown menu.

I cannot be held responsible for any delays in the receiving your item if delayed by customs etc The buyer is responsible for any customs charges or taxes that may be incurred.
Additional policies and FAQs
All items are sold under the Laws of UK Legislation.