TheOneCraftyMother

Orders will be shipped out via Canada Post, Purloator or Canpar. All items can be combined for a shipping discount. Larger items will be quoted through courier. All items shipped will require a signature upon receipt. If you do not want a signature, please contact to discuss further.

OCM will provide a tracking number at the time of shipment notification. OCM does not take responsibility if the courier cannot deliver as the customer is not home to receive, or no contact. Courier will be provided a phone number to contact customer in the event of missed delivery. Please review Canpar/Purolator policies if you have any concerns about delivery.

Please note we ship to your Etsy Address Only. Ensure this address is correct prior to checkout. Please do not use a P.O. Box number. OCM is not responsible for any incorrect delivery due to address error. (Please include your phone number at time of checkout - required for courier)

Refunds and Exchanges

Exchanges will be accepted as long as the item is returned in the same condition it left OCM. Exchanges will be shipped at buyers expense.

Custom Orders are not eligible for refund/ exchange.

If an item is returned to OCM due to delivery deficiencies, we can ship again at the cost of the customer. No refund will be issued. We will work with you to find a solution, but please note, courier or provided address issues are not the responsibility of OCM.

All wood items are unique as no two trees are the same. Please note we love all the features, quirks and artful imperfections of each piece. You may not be getting the exact piece listed in the photo.

Additional Policies and FAQs

CUSTOM ORDERS: We would love to work with you towards a custom order. Please note custom orders will have an additional $15.00 non refundable design fee. Once a design has been drafted, you will be forwarded a photo proof for approval. Once approved, work will commence and there will be no changes without additional fees. Payment is required before work will start on your custom order. Custom Orders will be completed within 6 weeks of order. Putting a note at the time of checkout does not ensure your custom order will be completed, it must be paid for up front, please add on to order or contact for details.

You may cancel your order 48 hours after purchase. After the initial 48 hours we may not be able to cancel your order. We reserve the right to charge a 25% restocking fee on the purchase price of your item.