The Painted Sheep: Handpainted Yarn and Spinning Fiber

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Shop policies

Last updated on February 5, 2011
Welcome to The Painted Sheep's Etsy shop! All of our products are individually hand dyed by The Painted Sheep.

The Painted Sheep loves our customers! We strive to make our customers happy with our products and their shopping experience. If you have any questions before, during or after your purchase, please contact us!

All items come from a smoke-free, pet-friendly home. My animals are kept away my fiber, yarn and dyeing equipment though they share the same space. Please consider this when choosing my products.

Accepted payment methods

Returns and exchanges
Customer satisfaction is very important. If you have a problem with an item, please contact me immediately to discuss a refund or replacement. Returns are accepted within 21 days of purchase date, in original condition only. Yarn that has been wound into a ball or fiber that has been split, pre-drafted or otherwise altered will not be accepted for return. Returned items must be sent back to The Painted Sheep with shipping insurance and delivery confirmation. The item will be replaced or the purchase price will refunded via check as soon as the item is received back in original condition. Only the cost of the original item will be refunded; shipping costs are not refundable.

Please note:
Only yarn and spinning fiber in original condition are returnable. Patterns are not returnable.
Items labeled as "SALE" Items and those labeled as "Seconds" are not returnable.
The Painted Sheep accepts all forms of Paypal (credit cards, e-checks, instant transfer, etc), as well as Money Orders. The Painted Sheep includes sales tax in the item price on taxable items.

Immediate payment for purchases is appreciated! Customers paying with Paypal are expected to pay immediately, no matter what form of Paypal is used. If Paypal payment is not received within 3 days of purchase, the sale will be canceled. In the case of Money Orders and Paypal e-checks, cleared payment must be received within 7 days of purchase or the sale will be canceled. Orders canceled for non-payment will result in negative feedback indicating non-payment.
Items typically ship one business day after receiving cleared payment. Most orders within the US are shipped Priority Mail. Orders outside of the US are typically shipped first class international. You will receive a email from The Painted Sheep via the USPS upon shipping of your order.

Insurance is not included in our shipping costs. If you would prefer to add insurance to your package, please make a note of it in the Buyer Notes to Seller. We will calculate insurance costs and send you an updated Paypal invoice with which to pay.

If you do not receive your order within 15 days of the time cleared payment is received, it is your responsibility to contact The Painted Sheep. We will track your package and make every attempt to get it to you immediately.
Additional policies and FAQs
The Painted Sheep and the sheep logo are the registered trademarks of The Painted Sheep, LLC.

Colorways, colorway names and yarn names are also the intellectual property of The Painted Sheep, LLC. If you have questions about this policy, please convo The Painted Sheep.

The Painted Sheep does not take orders for custom colorways. We currently have 40+ colorways available in 7 different yarn selections and 5 different fiber selections. We would be happy to dye up any one of our yarns or fibers in any one of our colorways in amounts starting at 4 ounces.

The Painted Sheep offers wholesale pricing to a limited number of established yarn shops. Please convo me if you are interested. Please note that we do not offer wholesale pricing to shops selling exclusively on Etsy so as not to compete with our own products!

Any items marked "Reserved" are special order items intended only for the person for whom it is marked reserved. The Painted Sheep cannot hold non-special order items for customers.

If you have any questions about The Painted Sheep's policies, please do not hesitate to contact us.