ThePalmCottage

At this time we do not accept returns unless you were sent the entirely wrong item, but we believe in making and KEEPING our customers happy. If for some reason you are not happy with your purchase, please let us know and we can arrange a solution to meet your satisfaction.

Pay at checkout with Paypal, major credit cards, Google Pay and Apple Pay. FL residents: 7% sales tax will be automatically added to your order.

Customs and duties in other countries is to be paid by the buyer if your postal provider requires it. The UK is hitting people hard with customs fees lately. Do your research first to find out what it could be. Sellers in one country have no way of knowing who "might" be charged extra by customs in another country. It is usually random and like rolling the dice. You may not get a fee one time but will another.

📬 We ship with the United States Postal Service. Mail pick-up is around 11AM (EST). So, your order will likely go out the day after it is placed but please allow up to 2 business days for processing, especially during the Holidays.
📦 First Class Shipping takes 4-6 business days and is only available up to 16 oz. (2.5 yds. of fabric) and anything more is shipped Priority or parcel if it is a very large order. If you have overpaid actual shipping by $.75 or more, you will receive a refund. If you would like insurance for 1-2 yards, please request a custom listing for it. All orders 3 yards + have Priority insurance included up to $100.
✔️ Delivery confirmation is always included, even with First Class. You can upgrade a 1 or 2yd. purchase to Priority 2-3 days yourself by purchasing the Priority Upgrade listing in our shop. 3 yds or more is ALWAYS shipped Priority. The USPS does not "guarantee" 2-3 days.
If you need Express 1-2 days, please ask for a private listing. Prices start at $14 and must be ordered by 3PM EST to go out the same day. The further you live from Florida, the higher the cost. The USPS does guarantee 1-2 days and extra shipping will be refunded if delivered late. I do not know how long that refund can take.

It is the buyers responsibility to ensure correct address with your payment, when checking out. Please, double check!! I ship to the address shown on your Etsy payment receipt/invoice. Items that are shipped to a wrong address can be diverted in transit to a different address for a fee of $15.

Assume that items purchased after 12PM EST on Friday will ship the next Monday. It will probably ship Friday or Saturday but it is not guaranteed.

NOTE: When you see a shipping label has been created, that means your order has just been packaged up and IS going out the door that day. I do NOT print labels ahead of time like other businesses do. The post office does not update very well, so it can take two days to see movement in the tracking. On a very rare occasion I print a label, miss my carrier and can not make it to a drop box or PO before last pick-up/closing.

If you have a request for additional yardage than is shown available or if there is a fabric you want but don't see, please, feel free to ask! There is a chance that if there is enough interest, we can order it or it might just already be on order and you'll be one of the first to know.
At this time, some older listings are for 1 yard amounts only but smaller amounts can also be accommodated down to a fat quarter. Please ask for a custom order for these or any half yard amount, like 2.5 yards. The shipping on Etsy is not a great system to sell in many sizes/weights for the same item, so it makes the most sense for us to list in 1 yard amounts.