ThePaperSandbox

Up to 3 non-wired ribbon samples may be ordered free prior to purchase. (US only)

A 20% RESTOCKING FEE WILL BE CHARGED ON ALL RETURNS. Return postage is the responsibility of the buyer, unless we have made an error.

We do not exchange or refund bags, whether plain, embossed or printed. Your items are created just for you at the time order.

WE DOUBLE COUNT EVERY BAG ORDER PRIOR TO SHIPPING.

We are NOT responsible mis-delivered mail or delays caused by inclement weather. Delivery Confirmation is on every package. If your package does not arrive, please take your Delivery Confirmation number to your local Post Office. They can retrieve your package for you.

We are human and if we have made an error, it must be reported within 3 days of package receipt. We will make every effort to ensure your satisfaction.

Paypal, Debit and Credit Cards payments accepted. You may use Paypal for payment even if you don't have a Paypal account.

Please be sure your address is correct. If the incorrect address is incorrect and the package is returned to us, re-shipping fees will apply. In the event of refund, shipping will not be refunded.

Payment is required in advance for special orders of full rolls of ribbon.

If you need to cancel an order, please let us know as soon as possible as we generally ship right away.

All custom orders must be paid within 3 business days or they will be cancelled.

PLEASE MAKE SURE YOUR PAYMENT ADDRESS IS CORRECT PRIOR TO PLACING YOUR ORDER. Orders will be shipped to the address you have on file with Etsy/Payment Processor.

If your package is returned for an incorrect address, there will be another charge to re-ship and/or a restocking fee.

We ship USPS First Class Mail unless Priority Mai is selected.

Shipping is generally the same or next day depending on time of order.

Priority and Express Mail options are available.

Please allow enough time between the time of order to delivery. Once a package leaves our shop, we have no control of the timing. Most US orders will be received within 3-5 days.

US holidays and/or inclement weather may slow down package delivery 2-5 days if the holiday falls on a weekday. Please take that into account when ordering.

***ALL ORDERS ARE SHIPPED WITH DELIVERY CONFIRMATION. WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THEY LEAVE OUR HANDS OR IF YOU HAVE FAILED TO SUPPLY A CORRECT ADDRESS.

CANADIAN ORDERS:

We ship First Class International Mail Package unless otherwise requested.

***INTERNATIONAL ORDERS MAY BE SUBJECT TO TAXES, CUSTOMS AND OTHER FEES WHICH ARE THE RESPONSIBILITY OF THE BUYER. THE VALUE OF YOUR PACKAGE WILL BE DECLARED AS "MERCHANDISE".

PLEASE CHECK ALL LENGTHS WITH A WOOD OR METAL YARDSTICK. FLEXIBLE TAPES WILL NOT GIVE ACCURATE MEASUREMENTS.

Custom orders accepted.

Ribbon order minimum is 1 yard. We do not sell less than 1 yard lengths.

All ribbon is cut to a single length no matter how many yards are ordered unless there is a break or defects are found in the roll.

All correspondence must go through Etsy. If you have a question regarding a product, please ask. We do not make phone calls or answer private emails.

We love our customers and we want you to be pleased with your purchase.

Privacy
Information I Collect
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To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, postal address, email address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It
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I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
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Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
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I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.