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thepartypenguin's Shop Announcement

Hi there! Thanks for stopping by the party penguin! Shop our sections to the left of this page! If you don't see the theme you're looking for, please message me and I'm happy to create something custom for your event!

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Facebook: https://www.facebook.com/pages/The-Party-Penguin/107498962672235


** PLEASE READ before purchasing **
The current turn around time is 3-5 business days, this means that it takes 3-5 days to produce each order. Please add 2-5 additional business days for shipping time within the US and 6-10 business days for international orders. If you do NOT write your event date in the notes to seller, your order is processed and completed in the turn around time stated above. I'm happy to provide rush shipping for an additional cost if you need your order sooner. Please let me know if you have any questions regarding our shipping and processing time.


--- REFUND INFORMATION ---


** MY ORDER WASN'T CORRECT**
If there is a problem with your order, please send the package back to me in the original condition it was mailed and within 5 days from receiving the package. If mailed after the 5 days or if it's in poor condition, I cannot guarantee a refund.

** MY ORDER DIDN'T ARRIVE BY MY EVENT DATE**
I can never guarantee that a package will arrive by a specific date and therefore will not offer a refund if your package does not arrive on time due to a shipping delay. If there is a delay in transit, I am not responsible for that delay. Once your package has shipped, it's out of my hands completely.

** MY ORDER WAS SHIPPED TO THE WRONG ADDRESS **
The customer is responsible for the address entered when placing an order and therefore I will not issue a refund for this mistake.

PLEASE NOTE: custom and personalized orders are non refundable, not exceptions.

This shop accepts Etsy Gift Cards.