ThePastelPug

Wood Burned, Hand Painted, Art

Fort Worth, Texas 1778 Sales On Etsy since 2015

5 out of 5 stars (691)

ThePastelPug

Wood Burned, Hand Painted, Art

Fort Worth, Texas | 1778 Sales

All Items

Chelsea Genevieve

Contact shop owner

Chelsea Genevieve

Announcement    Thanks for stopping by my shop! Custom Pet Portraits are my specialty (3 weeks to ship, but please message me if you’re on a tight schedule)

Checkout my premade pieces as well! (1-2 days to ship)

Find me on Instagram & Facebook for works in progress, updates, and promotions! @ThePastelPug

Announcement

Last updated on Oct 7, 2019

Thanks for stopping by my shop! Custom Pet Portraits are my specialty (3 weeks to ship, but please message me if you’re on a tight schedule)

Checkout my premade pieces as well! (1-2 days to ship)

Find me on Instagram & Facebook for works in progress, updates, and promotions! @ThePastelPug

Reviews

Average item review
5 out of 5 stars
(691)
See reviews that mention:
quality 40 shipping 60 customer service 94

About ThePastelPug

Sales 1,778
On Etsy since 2015

The Pastel Pug

The Pastel Pug is a small art business operated from a studio in my backyard. Stemming from my love of animals and nature, each piece of wood used is as unique as the pet painted on it.

My work has been featured on Netflix's "Lady Dynamite", at Seattle's famous Pike market, Portage Bay Goods, and Monster Art and Clothing and numerous local art shows. I've worked closely with Seattle's pug rescue and DFW pug rescue to raise money for pugs in need. I have also been featured on Michaels', Joann's, ACMoore Crafts' and Etsy's social media accounts.

Love,
Chelsea

Around the web

Shop members

  • Chelsea

    Owner, Creator, Designer

    Hi I'm Chelsea, owner and artist at The Pastel Pug. I work from home in a studio in my backyard with the help of my pug and 3 cats. I'm married to a wonderfully supportive husband (David) with a baby on the way in September 2018 <3

  • Felix

    Mascot

    Felix, my one-eyed rescue pug, is the newest addition to our home! He helps out by snoring in his bed next to me as I paint in my office.

Shop policies

Last updated on July 18, 2018
Each piece is handmade by me in my home-based studio. I love creating custom pieces and interpreting pets into a fun, whimsical style.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
If an item is broken or damaged please don't hesitate to let me know. I always ship with insurance in case something like this happens. Due to the custom nature of certain orders, custom orders cannot be refunded.
Payment
The Pastel Pugs accepts payments in many different way, one being Paypal.

If you are paying with Paypal, you do not need a PayPal Account to pay for your items.

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Shipping
PLEASE NOTE THAT ALL ORDERS WILL BE SHIPPED TO THE ADDRESS ASSOCIATED WITH YOUR ORDER. Please double check the address to ensure it's correct and up to date.

All non-custom orders will ship within 3-5 business days from the date of payment. Custom orders take approximately 3 weeks. All packages will be sent via USPS. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen. Also, there are few cases where a "customs charge" will be required before you can pick-up your package at the post office. I have no way of knowing when this will happen or how much it will be, therefore it is the buyers responsibility to pay this fee (this has only happens once and was $19).

Larger items may be sent priority whereas all lighter, small items are sent via first class, unless noted otherwise. SIGNATURE REQUIRED CAN BE ADDED TO SHIPMENTS UPON REQUEST (Please message me for this option if you have an issue with mail being stolen or unreliable delivery)

You will be provided with your tracking number on your item/s as soon as possible. Please remember the address that is on the bill will be the address I will send to.

If an item is "delivered" according to the tracking information. Please contact the USPS. They are able to give GPS coordinates to pinpoint the exact location of drop off!
Additional policies and FAQs
If you're purchasing an item as a gift, special packaging and a hand written note can be included at no extra cost. Please use the "contact the seller" link at the bottom of the page to inform us of the occasion, shipping address, and personal message to be included in the package