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thependantbox's Shop Announcement

Welcome to the Pendant Box! Natural opal & genuine gemstone one of a kind jewelry, opal necklaces, earrings, boulder opal rings and much more! Browse through the wire wrapped jewelry or genuine natural hand cut gemstones hand set in sterling silver .925, solid 14K gold or 14K gold filled. Most jewelry available in my shop, is one of a kind, and as unique as the individual who wears it.
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If you require an item to be customized to size or length, please convo or email before purchase.
Resizing and customization is available for rings, bracelets, and necklaces too. Alterations for custom designs of necklaces or bracelets are also available.

Many of the necklaces and pendants give the option of different style chains and clasps. For those wanting to purchase pendants only (without chains), just contact before purchase. Both the spring ring clasps and toggle clasps are available for arthritic hands for necklaces or bracelets.

All items come in their own gift boxes, wrapped up and ready for gift giving.

If you are purchasing for a specific occasion and would like a different type of gift wrapping (birthday, Valentines Day, Christmas, etc...), please leave the specification in the comments when proceeding through checkout.

There is holiday wrapping paper available as well for birthdays or special occasions.
If you require a note included in your order for a special occasion, please specify in the comment box when proceeding through checkout.

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If you have questions or need any help, please convo or email. A response is always returned within 24 hours.



thependantbox's Shop Policies

Welcome

Welcome to The Pendant Box!

Free shipping on all necklaces in shop! This special is only available until Christmas Eve 2014 for a limited time.

If you're looking for jewelry that is one of a kind and genuine, just like you are, then please take the time to look.

You won't find jewelry that is made in a factory, or mass produced in this shop. You will find items as unique as you are. Wire wrapped or set in sterling silver, solid 14K gold or gold filled with careful attention to the gemstones that the wire hugs in place to be worn in such a graceful yet endearing manner.

If you have questions or need any help, please convo or email. A response is always returned within 24 hours.

Payment

Payment Options:

I accept paypal, all major credit cards or interac email transfer if you bank online within Canada.

For those in Canada sending interac email transfer, I need confirmation on the security question and answer, to process your payment. I request payment within 24 hours of transaction completion if paying by interac transfer.

If paying by paypal, please review the message below for payment from all other countries.


Outside Of Canada :

Payment can be done through paypal or credit card and must be made when you complete your transaction. If you prefer another payment method, please contact me prior to a purchase.

When paying with paypal, buyers must have a confirmed shipping address for paypal and I do not ship to gift recipients or any other address than the confirmed one in paypal.

Paypal accepts credit cards and bank accounts for payment methods if you are new to their payment service.

You do not need to have an account with paypal in order to pay through their site. They have buyer and seller protection policies and are one of the safest methods to purchase online.


If paying by echeck through paypal, item will not ship out till the echeck clears.




Layaway:

Yes there is layaway!

If you see something you like but just simply can't afford it in full at this time, you can message me. I can set up a payment schedule that works for you, and work out the details.

Shipping

If you have questions or need any help, please convo or email. A response is always returned within 24 hours.



Shipping Within Canada


The listings postage within Canada, takes approximately 3 - 10 business days(depending on your location within Canada.).



Shipping To The United States:


Normally shipping will take 6 - 10 business days within the United States, however, this all depends on customs when crossing the border. Some items may be held up longer, before you receive your parcel and some may arrive as quickly as within 4 business days.


International Shipping (Outside of Canada & United States):

I ship worldwide, through Canadapost. Depending on your location in the world, items may take anywhere from 6 days - 4 weeks to be received if you are outside of North America.

Flat rate shipping is listed for all items being shipped, however if shipping comes out less than the rate listed (While the everywhere else option allows for all countries to be shipped to - some countries may in fact be less expensive to ship to than others.), the remainder of the shipping cost will be refunded back to international buyers.

Buyers are responsible for all duties, taxes, levies or fees.

I will ship to your default PayPal address only or ( if you are not using paypal to pay) your address on your etsy account.

Please be sure that your address in PayPal is up to date. I cannot be responsible if your address in PayPal is incorrect or outdated.

If there is a holiday or weekend transaction made, the parcel will go out the next business day unless otherwise stated. All items usually ship within 1 business day or same day, unless they are custom made or custom altered items, which may take more time to create, before shipping.

Refunds and Exchanges

Damaged Item Received:

If there is damages incurred to an item through shipping, I request it be sent back to us within 5 days of receiving the item for a refund(must be postmarked within 5 days of receiving.).

Without pictures of the damaged parcel and item, or the damaged item returned to me, I cannot issue a refund.

The jewelry is very durable and strong for the size.

However, as with any jewelry(regardless where you purchase from), if you're rough enough, you can damage the gemstones or break the piece. Some gemstones are much more softer than others also.

If someone in the post office chose to put something that weighed a ton on top of one of our packages - while I do wrap them extremely well and to date never had an item damaged,it is not to say, it can't ever happen. Accidents do happen all the time.

With insurance on all items shipped out, full refunds (including shipping) are available for any items damaged during shipping.

Lost Items In The Mail:

If your item is lost, I can contact Canadapost to trace the parcel and deliver it promptly.

If Canadapost cannot find the parcel, I offer full refunds including shipping, on lost parcels.

Insurance is included at no additional cost to myself or the buyer, on packages, for this reason, to ensure that the item makes it to you safe and sound or your money back.


Replacement:

Since each item is one of a kind, there is no possible way to exchange for the exact same item.

I will never make any one item the same as the next, nor will there ever be another item the same in the shop, so this is why there can be no replacement of the same exact item, unless the buyer is willing to choose another item that is not exactly the same but of similar value.

Full refunds on the item are available in most cases, and replacement is only available if the buyer accepts an item of similar value but not the same item.


Returns:

If you're unhappy with your purchase after you receive it for any reason, and would like a full refund of purchase price, you have 48 hours from the time you receive your item to notify me.

I request the item to be postmarked back to me within five days of receiving, and I will refund for the item once I receive the item back in the mail.

Refunds are only applicable, after the return of the item and after viewing the item for exact damage/wear to that item(when required.).

If the item is unworn and not damaged from wear, a full refund is provided minus return shipping costs.

If the item has been worn or damaged from wear, refunds are provided on a case by case basis. If the damage is caused from a fault with the jewelry and not from trauma or damaged inflicted, full purchase price is refunded. If there has been force or trauma inflicted on the item to damage it, full refunds are not applicable.

If you have a different reason for a return, please contact me. As long as the item is not damaged from wear or used within the first week of delivery, I accept returns and refund in full the purchase price of the item.


Repairs and Customizations:

I offer repair work for my jewelry should an item be damaged from use or trauma inflicted on an item. Lost or broke a gemstone on an item? Please contact me about the circumstances, and the jewelry item can be corrected. Since most gemstones are not exactly the same as the next, it is up to the buyer's discretion and choice on replacement gemstones.

Customizations, for sizing of rings, necklace chains, or add on customization of jewelry, can be prepared, when requested. Too big of ring size? Too small? Request for a different clasp?

Please use the convo system as customizations are offered when requested.

For all other queries, please contact for more information.

Additional Policies and FAQs

If you see something you like but would like it with a different gemstone or similar wrapping, contact me!
If you have a gemstone you'd like wrapped or set, please contact me directly.

FAQ list:

Q: What is rolled gold?

A:
I use rolled gold wire instead of solid gold wire for most of my wire wrappings, as at this time, gold is at its all time high for prices.

Realistically, I want to be able to offer jewelry worth a lot in value and quality, but not charge through the nose.

Rolled gold is a solid layer of gold bonded to a layer of metal like sterling silver. The rolled gold wire I use is made of 14/20 karat gold. This is what most use for rolled gold wire that make jewelry and is most common and more durable than the 12/20 karat rolled gold that sometimes can be used.

Rolled gold lasts as long as real solid gold does. Rolled gold is anywhere from 50 - 100,000 times thicker than gold plating and is not to be confused with gold plating.

It looks every bit like solid gold and is easily mistaken for solid gold.

If you don't know much about rolled gold, I strongly suggest reading up on it. You'll find it is every bit as good as wearing solid gold pieces but for a fraction of the price.


Q: Some items say sterling silver .925, what is the other metal used in the sterling silver items?

A: Sterling silver .925 marked jewelry, is 92.5% sterling silver and 7.5% copper.

Q: How do you take your photos and why do pictures look different on different computer monitors?

A: All photos of jewelry are taken on a single white sheet of paper for background and with a sony cybershot camera. Photos are then resized or cropped to show the detail of the items close up. Photos are taken both inside under incandescent lighting and also with day light, since many stones will look different depending on the lighting of the area they are in.

Depending on the calibration of your screen monitor, some gemstones may look brighter, or darker in color. Since each computer monitor setting is adjusted by each individual owner, this can lead to confusion on color or clarity of the item.

I always recommend to buyers, to please read descriptions if they are unsure of their computer monitors tones, hues or color accuracy, since the descriptions are usually quite in depth on exactly the appearance of the item.

Last Updated January 5, 2015