Please bear in mind that handmade items are unique, and therefore are not 'Purrrfect'.
But, if for any reason you are not happy with your purchase, returns are graciously accepted within 14 days from the date of purchase.

All items must be returned in the original packaging, and using a mail service that provides a tracking number.

Customer assumes responsibility of shipping costs, unless otherwise agreed upon.

Returned (undamaged) Items will receive a full refund of the purchase price (not including the cost of shipping, if applicable).
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If it comes down to a matter of size or color, than I will be more than happy to adjust the item(s) at no additional charge. The only cost to you would be shipping, unless otherwise agreed upon.
(Check out my 100% Guarantee Policy).
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Unfortunately, lost/stolen packages are non-refundable.
Although, this reinforces my request to use a shipper that provides tracking (USPS or otherwise agreed upon shipping method).

Should it become necessary to file a claim, any compensation that is received for the lost item, I will gladly refund your purchase price (less the shipping cost, if applicable).

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Dearest Customer;
I want you to be happy with your experience and purchase from The Persnickety Calico, so please do not hesitate to contact me with any questions and/or concerns you may have (via ETSY - Contact Shop Owner).
Should any problems arise, I promise to treat your issue fairly, and do my absolute best to bring us to a mutually beneficial resolution. =^..^=
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Major credit cards, PayPal and Etsy Gift cards are accepted.
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For those living in the Commonwealth of Virginia, I must include State Sales Tax with your purchase.
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CANCELLATIONS - In-Stock Items
Notice to CANCEL must be received PRIOR to the shipping of item(s) to receive a FULL refund.

Notice to CANCEL received AFTER item(s) are shipped, will received a FULL refund (less cost of shipping), and where the following provisions are fulfilled:
* All items must be returned (undamaged) in the original packaging
* Returns must be mailed by a service that provides a tracking number
* Customer assumes responsibility of return shipping costs;unless otherwise agreed upon.
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If it comes down to a matter of size or color, than I will be more than happy to adjust the item(s) at no additional charge. The only cost to you would be shipping, unless otherwise agreed upon. (Check out my 100% Guarantee Policy).
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CANCELLATIONS - Custom Orders
Notice to CANCEL must be received PRIOR to the shipping of your order to receive a FULL refund, LESS a 5% restock fee of the total item order; unless otherwise agreed upon.
Notice to CANCEL received AFTER item(s) are shipped, will received a refund (LESS cost of shipping and LESS a 15% restock fee on the total item order), and where the following provisions are fulfilled:
* All items must be returned (undamaged) in the original packaging
* Returns must be mailed by a service that provides a tracking number
* Customer assumes responsibility of return shipping costs; unless otherwise agreed upon.
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I check my Etsy email very regularly, so please email me as soon as you decide to make any changes and/or cancellations.
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Dearest Customer,
As custom orders are wonderfully unique to your special occasion, they also involve additional time and materials in order to meet the design specifications and completion timeframes.
With that in mind, for orders of 3 items and more I will request a 25% deposit of the total order (less shipping).
The deposit is only considered a down payment on the order, and is applied toward the total balance due.
Thank your in advance for your understanding.
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I use the USPS First Class Mail Parcel with Tracking for Domestic and USPS First Class Package International Service with Tracking to Canada.

USPS Domestic First Class Service can be upgraded to Priority Mail service at your request, and/or at my discretion for items that weigh in at an amount that will be more cost effective to you by choosing the upgraded service.

USPS First Class International Service to Canada can be upgraded to Priority Mail International service at your request, and/or at my discretion for items that weigh in at an amount that will be more cost effective to you by choosing the upgraded service.

ALL OTHER COUNTRIES are mailed using the USPS Priority Mail International Service Flat Rate Packaging with tracking. Unless otherwise agreed upon.
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For International orders: Any and all Customs fees are the responsibility of the customer.
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I will refund any shipping overages > $1.00
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I will ship items that are listed as 'in stock' within 3-5 business days via USPS with a tracking number provided to your email.

The shipping date for 'custom orders' will be determined at time of the order, also via USPS with tracking information, unless otherwise requested.

Any items returned, that are the responsibility of the customer, are to be shipped by a carrier that provides a tracking number.

The shipping prices include the postage and packaging costs, which I do my very best to keep at a minimum.

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Please keep in mind that Holiday time is a busy time for USPS, so advanced planning of your purchases is greatly appreciated -- As well as, your patience for any USPS delays due to weather.
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100% GUARANTEED
If for any reason you need an adjustment, or should you need a repair, (as long as it wasn't eaten by the garbage disposal), please contact me through ETSY email (via Contact Shop Owner) to get a repair estimate. As most repairs are FREE, they will be evaluated on a case by case basis.
Customer assumes responsibility of shipping costs, unless otherwise agreed upon.

HELPFUL TIPS FOR CARING FOR YOUR JEWELRY:
• Put your jewelry on last, after you are done dressing. Hair spray, perfume, body spray, make-up and lotions can break down the luster of pearls or other gemstones.
• Store your jewelry in a soft cloth separate from other gems and metals, or in an anti-tarnish jewelry keeper.
• Clean your jewelry with a moistened soft cloth. Never use commercial jewelry cleaner, an ultrasonic cleaning machine or an abrasive material like baking soda or kitchen cleansers.
• Avoid wearing jewelry while doing activities that make you sweat.
• Remove jewelry before swimming; chlorine in pool water has a damaging effect.

These tips along with a little common sense will help keep your jewelry fresh and able to enjoy for a long time.
Please feel free to contact me with any questions.

Thank you for taking the time to browse at The Persnickety Calico!! =^..^=