Rubber Stoppers: ALL SHIPPING FEES incurred in the RETURN and/or REPLACEMENT of a rubber stopper are the responsibility of the buyer. Unless a mistake was made in fulfilling your order.
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Please report an item broken in shipping within 3 days of delivery. I am happy to replace any item broken in shipping upon receipt of photos showing the broken item and the packaging. Do not discard the item or packaging until you have received a response from me. I cannot replace an item without a photo.
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All ceramic items are carefully hand painted to order. If you receive your piggy bank, pie dish or plate, and it is not what you ordered, please contact me and we will work out an exchange or refund.
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Sales of personalized plates, mugs, and pie dishes are FINAL.
I write exactly what you write.
If you write in all lower case, i write in all lower case.
If you write in ALL CAPS, I WRITE IN ALL CAPS.
If you do not use punctuation, I do not use punctuation.
If you do not write "from" or "love", I do not write "from" or "love".

Please be certain that what you have requested
for personalization is EXACTLY what you want.
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In the event that I make a mistake on your order (I am only human : ) I will replace or re-personalize your item at no cost to you. If I ask you to ship your item back to me, I will email you a label or refund any shipping costs incurred. Mistakes need to be reported within 5 days of receipt of item.

Returns of hand painted items are handled on a case by case basis.

All major credit cards are accepted through Etsy and PayPal.

USPS Money orders are also accepted.

Purchases made by Pennsylvania residents will be charged 6% sales tax.

Orders can be cancelled up to 4 days after being placed.
Once an order is started, it cannot be cancelled.

** ORDERS PLACED AT THIS TIME WILL SHIP IN 3-4 WEEKS **

Rubber stoppers are mailed out within 5 days of being ordered.

All orders are double boxed with packing peanuts and shipped via the United States Postal Service Priority Mail or Parcel Select. Rubber Stoppers are shipped in an envelope via First Class Mail.

*Shipping in the United States - Priority Mail is supposed to get your package to you 2-3 days after the mailman picks it up. However, I have no control over the USPS, so please plan accordingly and allow enough time for your order to be painted AND delivered to you. Heavy packages will ship via USPS Parcel Select - 2-7 days for delivery.

*International Shipping - Priority Mail International is supposed to get your package to you in 6-10 days. However, some international locations may take longer. And some orders may be held up in customs. I have no control over shipping once I send your package out. Please be patient....but feel free to contact me if you think your package has had enough travel time, and we will see if we can track it down. BUYER IS RESPONSIBLE TO KNOW THEIR COUNTRY'S IMPORT POLICIES. BUYER IS RESPONSIBLE FOR ALL VAT, CUSTOMS AND DUTY FEES.

All pieces are painted with non toxic, lead free, fired glazes. This makes them food and dinnerware safe. Plates and pie dishes are also microwave and oven safe.

I have used my plates for years....and I regularly run them though the dishwasher. They hold up well, except for the plates that are 5-7 years old now.....those are getting small chips around the edges. But the chips are tiny and they are few, and the plates are still very usable.

So while the plates will tolerate the dishwasher, you can err on the side of caution and carefully hand wash them.
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At this time, I am not painting custom orders. However, on existing designs, colors can be changed. And sometimes new designs come from your ideas....
PLEASE NOTE that I cannot reproduce any copyrighted characters or logos. This includes, but is not limited to, superheroes, cartoon characters, sports teams and logos. I have license to paint only my own designs.
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According to the CPSIA, Consumers Product Safety Improvement Act (http://www.cpsc.gov/about/cpsia/cpsia.html) all children's products must meet strict lead and phthalate limits. I'd like you to know that, here at The Pig Pen, safety is a priority and only non-toxic, food-safe colors and glazes are used on our piggy banks.

Our colors and glazes are certified lead free and non-toxic by the manufacturers, Duncan Enterprises (http://www.ilovetocreate.com/duncan.aspx) and Mayco Colors (http://maycocolors.com). If you would like to see the Merchant Safety Data Sheets pertaining to the paints I use, please contact me.

While The Pig Pen piggy banks make wonderfully unique gifts for children, please remember they are NOT toys and need to be treated accordingly. To ensure their safety, small children should be supervised when handling and using our products. Unfortunately, hand painted ceramics can break when dropped.

With proper care and handling, your Pig Pen piggy bank should last for many money saving years.