thepinkkoala

WELCOME!

3053 Sales

thepinkkoala

WELCOME!

3053 Sales On Etsy since 2008

5 out of 5 stars
(935)

Announcement   Hello and Welcome to The Pink Koala!!
If you have any questions please feel free to ask!


The Pink Koala Items are not meant for children due to their small size and choking hazard, thanks!

Announcement
Last updated on Jan 5, 2016

Hello and Welcome to The Pink Koala!!
If you have any questions please feel free to ask!


The Pink Koala Items are not meant for children due to their small size and choking hazard, thanks!

thepinkkoala

Contact shop owner

thepinkkoala

Reviews

Average item review
5 out of 5 stars
(935)
Sara Hansard

Sara Hansard on Jul 21, 2016

5 out of 5 stars

In love with my little Longhorns! They will be perfect for my groom's cake! Hook em!

Chad Johnson

Chad Johnson on Jul 18, 2016

5 out of 5 stars

Just like I ordered.. Quick very easy to order and very fast turn around..

View all 935 reviews

Shop policies

Last updated on November 5, 2014
Hello and Welcome to The Pink Koala!
Thanks for stopping by and if you have any questions please feel free to ask!

Please let me know your wedding date/ need by date when you place your order, especially if you wedding is coming up soon. If you forget, please feel free to let me know at anytime.

I do not have official time frames for any items due to each item being made when ordered and because of the amount of orders I receive.

Because of the time it takes to make each item and the price of clay ALL of my items are made when ordered.

If you have any questions feel free to message me on etsy, or send an email to thepinkkoaladesign [!at] gmail.com

Also, please note, like many other etsy stores, this store does not cancel orders after they are placed.

The Pink Koala Items are not meant for children due to their small size and choking hazard, thanks!

I no longer do returns. Every item takes me around 4-6 hours to complete (I have to sculpt it, bake it along with watching so the item doesn't shift while its being baked, and glaze it. The glazing process takes around 45 minutes and requires several hours to dry.

Price quotes received through email or etsy messages and other answers to questions are good for only 24 hours. My prices can change to reflect current clay prices.

The Pink Koala items are not for children!!!!
They ARE NOT toys and are for decoration purposes ONLY.

Do not put The Pink Koala item in your mouth. Buyer assumes all responsibilities when buying an item and agrees the item purchased will not be given to children under 18 years of age and will not be put in the mouth due to the choking hazard. All the pink koala items are not toys and do not have them around children. Always know where the items are at all times.

SHIPPING -

US CUSTOMERS-
I AM NOT responsible for items that take longer than usual to arrive or items that are lost in the mail. As with any ETSY, online seller, or anyone who uses the US Postal Service or any other mailing company, I have no control over packages once they leave my studio. If you want a guaranteed arrival date I suggest purchasing Priority overnight shipping.

CANADIAN CUSTOMERS-
I love Canada, but the postal system there is not the greatest. Please order at your own risk. I am not responsible for lost Canadian packages or Canadian packages that take more than their usual mailing time/ several weeks/ months to arrive.
Again, Canadian customers order at your own risk. I WILL NOT refund an item for any type of shipping error of the Canadian Postal Service or US Postal Service.

INTERNATIONAL CUSTOMERS-
I will gladly ship to non US countries, but before you purchase the item please understand because I live in the central US, I have no control over items going overseas. If the item is lost, there is nothing I can do. Please purchase at your own risk if you are international.
Once an item leaves my store, I have no control over the item .
Canadian and Italian Customers-
Orders going to Calgary, Alberta and Italy take longer than regular Canadian and European orders. As it says above, I have no control over packages after they leave my store. Please be aware of this when ordering if you live in Calgary Alberta or the country of Italy.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
I accept paypal or Etsy Checkout (credi card). I no longer take checks, money orders or cash. Thanks!!
Shipping
SHIPPING -

US CUSTOMERS-
I AM NOT responsible for items that take longer than the expected arrival date to arrive or items that are lost in the mail. As with any ETSY, online seller, or anyone who uses the US Postal Service or any other mailing company, I have no control over packages once they leave my studio. If you want a guaranteed arrival date I suggest purchasing Priority overnight shipping. I can guarantee a ship date but not an arrival date because I do not have control over packages once they leave my studio.

CANADIAN CUSTOMERS-
I love Canada, but the postal system there is not the greatest. Please order at your own risk. I am not responsible for lost Canadian packages or Canadian packages that take more than their usual mailing time/ several weeks/ months to arrive.
Again, Canadian customers order at your own risk. I WILL NOT refund an item for any type of shipping error of the Canadian Postal Service or US Postal Service.

INTERNATIONAL CUSTOMERS-
I will gladly ship to non US countries, but before you purchase the item please understand because I live in the central US, I have no control over items going overseas. If the item is lost, there is nothing I can do. Please purchase at your own risk if you are international.
Once an item leaves my store, I have no control over the item .
Canadian and Italian Customers-
Orders going to Calgary, Alberta and Italy take longer than regular Canadian and European orders. As it says above, I have no control over packages after they leave my store. Please be aware of this when ordering if you live in Calgary Alberta or the country of Italy.
Refunds and Exchanges
I do not do refunds or cancel orders after they are placed. No exceptions.
Additional policies and FAQs
Custom orders can take a few weeks to a few months to complete. To be on the safe side, tell me when you need the custom order by, and I will let you know if I can make it by then and I will make sure it is sent out on time.