ThePinkPendant

Handmade Jewelry

American Fork, Utah · 1 Sale

ThePinkPendant

Handmade Jewelry

American Fork, Utah 1 Sale On Etsy since 2011

0 out of 5 stars
(1)

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Kaylyn Scothern

Contact shop owner

Kaylyn Scothern

Reviews

All reviews are from verified purchases
No reviews in the last year

Anonymous on Feb 10, 2012

5 out of 5 stars

I bought this necklace on the 5th and had it in my hot little hand by the 8th! It is very solidly made and is absolutely gorgeous! Not only WOULD I buy from this seller again, but I definitely WILL! Thanks, Kaylyn!

Shop policies

Last updated on March 14, 2012
Welcome to The Pink Pendant!

My goal is to provide quality jewelry to every customer who walks through our virtual doors. Everything you see in my shop is handmade and custom designed. Our items are one of a kind, so you are sure to find something unique to fit your personality.

I am more than happy to take requests for custom items, so if there isn’t something that catches your eye right away or you have an item you like, but you’d like something changed, let us know!! We will do our best to make your request a reality.

Feel free to take a look around, and make sure you check back regularly for new items. We hope that you find something that you love.

Thanks for stopping by!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment must be made in full prior to the shipment of your order.

The primary method of payment that I use in my shop is Paypal, but if you don’t have a Paypal account, no worries! They allow you to pay with any major credit/debit card without setting up an account.

To learn how to pay with a credit card via Paypal or set up an account with them, follow this link:

http://www.etsy.com/storque/make/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

If you have a coupon code, make sure that you apply it during the checkout process, before submitting your payment through Paypal.

***All custom orders require a 50% deposit at time that the order is placed, and the remaining balance must be paid within 1 week of order completion and prior to shipping, unless otherwise agreed upon.

In an attempt to reduce paper waste I do not include a printed receipt with your order. If you would like a printed receipt, please make a note of it when checking out and I will gladly send one.
Shipping
Shipping is free for all items in the shop to anywhere in the US.

If you would like to arrange for international shipping, I will need to know ahead of time so that we can figure out how much the additional fees will be to ship the item.

Please allow 3-5 days for me to process your order once it has been placed. I ship all items via USPS first class mail, so depending on where you live, shipping may vary. You should receive your item no later than 10 days from the date it was shipped.

If you would like to arrange for a shipping upgrade so that your item will arrive sooner, please contact me prior to making your purchase so that the listing can be adjusted to accommodate the additional costs.

Your order will ship to the address provided to me by Paypal unless you confirm ahead of time that the shipping address should be different.

All of our items ship suitable for gifting, so you won’t need to worry about wrapping them yourself. If you’d like me to include a personalized note, I am happy to do so as long as I know in advance what you would like it to say.

The Pink Pendant is not responsible for packages that are damaged in transit or do not make it to their destination due to an error within the USPS, so if you are interested in purchasing insurance for your package, or adding a tracking number, please let me know ahead of time so that I can accommodate any of these requests.

***Local Orders***
If you are local to the Salt Lake City, UT area and would like to arrange a pickup of an order, instead of shipping please contact me to arrange prior to placing your order.
Refunds and Exchanges
Customer satisfaction is very important to me. Please contact me with any requests for the return of a purchase.

Here are the general guidelines that I have for refunds/exchanges:

*If you receive your order, and change your mind about the piece that you purchased, I will allow accept returns within 10 days from the date that you received your shipment. The item must be in its original condition, and you will be responsible for the return shipping. I will refund you the purchase price for the item(s), minus shipping.

*If it is more than 10 days from the date that the order was received, you will receive an “in store credit” that you may use to exchange for a different item within 30 days. The item must be in its original condition, and you will be responsible for the return shipping. I will refund you the purchase price for the item(s), minus shipping.

*Exchanges must be done within 10 days from the date that the order was received, and you are responsible to pay for the additional shipping charges.

*If there is an issue with the quality of the item, please contact me immediately and I will be more than happy to replace it for you or refund your money for the item. I’ll even pay the shipping costs for you to return it.

*If an item breaks, I am more than happy to fix it for you. Just contact me via email or start a convo and we can work out the details if the situation arises.

*There are no refunds on custom orders, unless of course, it is a defect with the item. In that situation, I will work with you to get the issue taken care of promptly.
Additional policies and FAQs
*** CUSTOM ORDER INFO

Yes, I do custom work! Current turnaround time is set at 2-6 weeks, but please let me know if you need an order rushed and I will do my best to make it happen.

I can create a totally new design for you, or if you have something in mind I will work with you to bring a design to life, if you prefer. This will require some going back and forth with pictures and lots of conversations and coordination. I promise to keep the process as short as possible.

There’s also the option of custom orders based on other pieces that you see in my shop. If there’s a pendant that you love, but want it on a different colored chain, or with another color of beads we are happy to accommodate those requests as well.