ThePlayfulNeedle

Any items returned must be in their original condition. If you are unsure of the potential fit of an item please compare the listed measurements with those of a similar item you own. If the return is due to a change of mind and not error, the buyer must pay return shipping; initial shipping cannot be refunded.

We accept PayPal and money orders.
Payment through PayPal/indication that a money order will be sent is expected within 48 hours of a purchase unless we have been contacted prior to the sale for other arrangements. Money orders must be received within 7 days of purchase unless other arrangements have been made. If, after the stated time frame, there has been no payment/indication of payment to be sent or other communication, we reserve the right to cancel the purchase.


***If you wish us to reserve an item we'll be glad to do it, but please note that an item will be taken off reserve if a week has passed with no purchase and no communication from you that you wish us to continue the reserve.***

All packages will be sent first-class with delivery confirmation (when possible); other shipping methods are available by request. Gift wrapping is available at no extra charge upon request. We usually ship Mondays and Thursdays but are always glad to make an exception!

Our shipping costs are based on the average estimate of shipping the items; if actual cost differs greatly, we will refund the overage. If a large quantity of items are ordered, we will work to find the best method at the best price for shipping.


Don't see your country? Let us know what you'd like and we'll get a shipping estimate for you!

**We regret that due to customs restrictions, we are unable to ship hats and other accessories, cards or photographs to Italy. All allowed items are shipped via Priority International Flat Rate only, which allows up to 4 pounds.**

To our international customers:
Any customs fees, taxes, tariffs, duties, or similar that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and we cannot be responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees.

***Due to an increase in customs fraud and VAT fraud, we no longer ship to the UK. Exceptions may be made for previous customers; please contact if you desire an exception.***


**We regretfully cannot ship certain items to any country where those items are prohibited (i.e. Italy) or to any country currently in a trade embargo with the United States.**

Please note: Our shop is online 24-7, but we aren't! If you send us a message but don't hear back from us immediately, please don't worry; we do sometimes like to leave the house for groceries and such! We do check email at least once a day and will get back to you as soon as possible.

Our business is located in our home, which is the dwelling place of five marvelous cats, and absolutely no smoking is allowed. It's bad for our patterns and worse for our kitties! There are peanut products consumed regularly, so do keep that in mind if you or an intended gift recipient has an exceptionally strong peanut allergy.

PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.