We accept credit cards, paypal, checks and money orders. Payment must be received in full before your order is shipped.

TPL uses a variety of shippers to ship your order, including USPS, FedEx and UPS. Standard shipping service does NOT require a signature upon delivery. We are not responsible for lost packages after they have been delivered. If you require expedited shipping, please make a note at the time of order. Products are shipped directly from our facilities and you may receive several shipments for one order.

Due to the custom nature of our products, The Preppy Ladybug has a firm Refund and Return policy. Our products are designed specifically for you, therefore, we cannot accept returns, and absolutely no refunds will be given for any reason. In the event that your product is damaged in shipping or is incorrect upon arrival, please make a claim within three (3) business days. The product will be replaced as soon as possible, according to the original design details. To file a claim, please email shannon [!at] thepreppyladybug.com. Photos of the defect or error MUST be included for us to process your request.

Watches are guaranteed for 90 days.

Want to carry The Preppy Ladybug in your store? Please contact me for wholesale information.

A proof for custom printed items will be sent to the email address on given at checkout within one business day (Mon-Fri). If we do not receive approval (or notification that you have not received a proof) within one week, your order will be forced into production based on the notes received. We are not responsible for misprinted items that are not approved within one week. Please advise if you are unable to approve or need a longer amount of time to approve your order. Proofs are not sent for items customized with vinyl decals.

Thanks for shopping with The Preppy Ladybug! I'm looking forward to working with you!