The Raven and Rose
theravenandrose's Shop Policies
Thank you for shopping with us! We do our best to insure that the product you receive- either hand made or vintage- is a quality product.
I accept paypal and direct checkout through etsy. If there is another method you would like to use, contact me and we can work it out.
I ship usps first class with tracking, standard with tracking or priority mail. Insurance is optional and if you would like insurance- contact me before your purchase and I will add it on. After a package has been given to the post office (after I have given you a tracking number), I am not responsible for any damage or loss that may happen during shipping. I ship as soon as possible after recieving payment. This is usually 1-5 days. International shipping is acceptable on most items. Just ask about international shipping on an item and I will send you a price and add it to the listing. Customs and duties are the responsibility of the buyer.
Refunds and Exchanges
If you have a question about an item- please ask before hand. We are well rounded vintage and antique dealers but are not experts on everything. All vintage and antique items are sold "as is". The photos are the best item description. Corsets and other clothing can be hard to fit- so there are times when a refund is needed with them- but unless we make arrangements before hand, all items are non refundable..
Please contact me if there is something that you would like to return, and I will determin if it is possible (this mainly applies to clothing.) On returned goods, I am not responsible for shipping costs. Goods need to be returned within 10 days of shipping date with no wear. I refund original cost minus shipping and restocking fee through paypal after I have recieved goods. I charge a 20% restocking fee on returned goods.
Additional Policies and FAQs
I am unable to do custom orders at this time
Last Updated November 3, 2014