theredstitch

the red stitch™

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Shop policies

Last updated on April 29, 2022

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Welcome! All items are handmade in a smoke-free, pet-free environment. My customers are important to me so please feel free to contact me if you have any questions.

Accepted payment methods

Paypal
Returns and exchanges
I want you to be pleased with your purchase. I do my best to describe the items as accurately as possible. Please let me know if there is any problem.
Payment
I currently accept credit card payment via PayPal. You do not need an account with PayPal in order to use it. Payment is due at the time of your order.
Shipping
Orders are shipped after payment has cleared. I ship on Monday, Wednesday and Saturday.

USA
Orders in the US are shipped via USPS Priority Mail.

INTERNATIONAL
I use USPS International parcel post to keep the costs down. Feel free to contact me if you want a specific quote. Please include the item you are interested in purchasing and the country you want it shipped to. The buyer is responsible for all customs and tariffs.

RUSH
If you need an item sooner, expedited shipping is available. Please contact me with the address you wish to ship to for a specific quote.

TRACKING
Once your order has shipped, I send a tracking number so you can locate your package.

DELIVERY ADDRESS
I ship to the address on Etsy, so please make sure it is correct before you submit your order. Thanks! :)
Additional policies and FAQs
CUSTOM ORDERS
I gladly accept custom orders. Please contact me if you have something special in mind. A reserved listing is set up for each custom order. When your reservation is listed, I will send you a direct link to your item(s).

PRODUCTION TIME
3-5 business days unless stated otherwise. I begin production after payment has cleared. For custom orders, lead times are quoted on an individual basis.

FEEDBACK
Your feedback is appreciated. If there is a problem please let me know before leaving feedback so I can do my best to resolve any issues.