TheRefinery

Exquisite Cuffs for Exquisite People...

TheRefinery is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

TheRefinery is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on March 17, 2011
Welcome to the shop!
We're glad you stopped by.
Within these virtual walls you will find a multitude of unique and charming adornments all handcrafted by two sisters from Los Angeles filled with a love for texture, textile, and design.
Art is our passion, and we strongly believe that works of art should not simply hang on your walls, but encompass your life! Art should be lived, it should be loved, it should be breathed, it should be worn...

Each piece in our shop is a quiet statement. A statement of beauty and of bold individualism! It is art for the body and for the soul.
We hope you enjoy your stay!

Accepted payment methods

Paypal
Returns and exchanges
We accept exchanges on a case by case basis. Exchanges may be subject to a 20% restocking fee.
We will do everything within our power to make sure you are completely satisfied and in love with your purchase!
We try to be as accommodating as humanly possible, and we love our customers! We want you to have a great experience, and will always go above and beyond to make sure that happens!
Payment
We currently accept credit card and e-check payments via Paypal. Payment is required at time of purchase. If there is simply something you can not live without, but need to pay at a later date, please let us know, we are willing to work with you as long as we are informed!
California residents are required to pay state sales tax at the current rate of 9.95%.

If you wish to make a credit card/debit card payment, but prefer not to use PayPal, please let us know. We have alternate credit card processing available.
We will also gladly accept payment via Google Checkout and Amazon Payments! Lt us know in advance if you prefer these processors.

Please make sure your PAYPAL and ETSY addresses match! This is essential.
If there is a discrepancy in addresses, we will automatically ship to your PayPal address if we are not instructed otherwise.

We do accept custom orders with deposits. Deposits are non-refundable.
Should you wish to cancel an order, custom, retail, or wholesale, please contact us immediately via the Etsy conversation system.
Shipping
Our shop is primarily stocked with OOAK, ready to ship items. We typically ship within 2 business days.

International orders may require an additional 2-5 business days for shipment.
We ship Monday - Friday, and our preferred carriers are USPS and FedEx.
Most domestic orders are sent via 2 day Priority Mail, for smaller pieces we ship First Class. All domestic shipments include complimentary Delivery Confirmation.

If you would like insurance, please contact us! In an effort to keep our shipping prices as low as possible, we DO NOT automatically insure your package! We are happy to insure your order, however, you must request it!

* INTERNATIONAL customers are responsible for any and all customs taxes, duties, or fees, should any be incurred!
We are also not responsible for items damaged or held up in customs! If you would like to purchase insurance, please let us know. Insurance on international parcels is somewhat costly, but we will work with you to get the most economical rate and will ship via alternate carriers if requested.
Additionally, for international orders, we will gladly provide you with a customs form number for tracking purposes should you request it in advance, but we are not responsible for your package once it has reached your country's customs facilities!


*We also offer Domestic and International Priority, 2nd Day, and Overnight service via FedEx and USPS. If you would like an upgrade, please contact us for rates.
Additional policies and FAQs
We welcome any and all custom work. If you can dream it, chances are, we can make it!
We also welcome wholesale orders and inquiries.

All items come from, and are crafted in a completely smoke free environment!


PLEASE NOTE: We reserve the right to cancel sales at our discretion.
If you have substantial negative feedback, unfortunately your sale will be canceled.

Have any questions? Convo us. We're friendly!
We don't bite....................at least not very often.