TheRocheHome

Vintage-Inspired Pedestals for your Home

San Francisco, California · 0 Sales

TheRocheHome

Vintage-Inspired Pedestals for your Home

San Francisco, California 0 Sales On Etsy since 2013

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The Roche Home

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The Roche Home

Shop policies

Last updated on February 19, 2013
Welcome to The Roche Home! My online shop to showcase my handcrafted dessert pedestals, cake stands, cupcake stands, truffle pedestals, trinket dishes, soap pedestals and more! My pedestal designs boast of timeless elegance- the vintage and the vintage-inspired, a beautiful blend of new and upcycled pieces and then some.

and now for the boring (but important) info..........

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Preferred payment is via Paypal. If you don't have a Paypal account, open one! It's a great way to pay online- even outside Etsy :)

Direct Check-Out to pay via credit card is also available.
Shipping
I know you're excited to get your pedestals! So I ship within 3-5 business days. (unless otherwise noted on the item page, such as backordered items, made-to-order items or custom cake stands) Delivery within the U.S. is via ground shipping by Fedex and delivery time is between 2-7 business days, depending where you live. I am in Northern California, so it's a lesser wait for you if you live in sunny Cali or only a day of excitement if you're in foggy SF. I will email you your tracking # upon shipment. If you're too excited and can't wait, or your party is in a day or 2, contact me if you prefer rush delivery, but i must say that overnight shipping fees are ridiculously expensive.

Custom orders will take 1 to 8 weeks before shipping, depending on material availability.

I ship everywhere! Yes, including Timbuktu! As long as you dont have a P.O. box address.

As there is no option to set for Alaska and Hawaii, shipping to Alaska is $50 and Hawaii is $60, both using Fedex.

Shipping to Canada is via USPS priority mail and delivery is 6 to 10 business days. Cost includes insurance, duty tax, GST and brokerage fees that come with international shipping.

Shipping everywhere else is via USPS priority mail and delivery is 6 to 10 business days. Cost DOES NOT include import taxes, customs duties, brokerage fees, customs clearance charges and all other fees implemented by, & charged upon reaching the destination country. All additional fees must be borne by the buyer.

*My shipping fees include handling charges for packaging supplies that go toward the high quality boxes, bubble wrap, peanut foam, (don't forget, I need to pay for shipping fees to deliver them to me too :) ) and insurance of the pedestal, to protect the buyer and seller.
Refunds and Exchanges
If you're not happy, then i'm not happy too :)

I accept returns within 7 days from receiving the package. (postmarked or pick up by Fedex/UPS within 7 days is ok) The item must arrive back to The Roche Studio in the same condition as it was sent, securely bubblewrapped and carefully packaged (fedex preferred) and I will issue you a full refund of the product price (excluding shipping fees). Buyer is also responsible for return shipping fees.

However, if there is a breakage or an accidental mistake on my part, everything is refunded as the package is fully insured. You will need to proove by emailing me a photo- and I will give you refund for both shipping and item price. If there is a breakage, pls. be smart enough and Pls. do NOT return the package to me. All I need is a photo of the broken item and as per Fedex policy, pls. do not throw the package until the claim has been finalized. In the event that you do return the package of the damaged cake stand to me, I am sorry, but I will NOT reimburse you with your shipping fee.

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SLIGHTLY IMPERFECTS are as-is and no returns allowed.
Pls. read description carefully.
Additional policies and FAQs
I do my best to represent every item I list accurately. I try to take good photos of the plate pedestals in different angles and multiple shots, and showcase their beauty, true color and shape. I will also note all flaws in the product page, to the best of my knowledge. So pls admire the photos closely and read my descriptions intently.