TheRoughGem

I value my customers very much and appreciate every order I receive. I want you to be happy with your purchase. If you find the product you ordered is defective or is the wrong product, please contact me either through my shop on Etsy or send an email to RoughGemShop [!at] gmail.com.

***VINTAGE AND ANTIQUES:
We will do our best to describe any issues or problems with our items. Since we do sell vintage and antiques there may be some flaws, and they will be stated as honestly as possible. Please check out the pictures very carefully and feel free to ask any questions.
-----All vintage sales are final and are not returnable.-----
PLEASE read listings carefully and ask questions prior to purchase.
Returns are not accepted, please review description and photos of each item and ask any questions before making your purchase.

***HANDMADE ITEMS:
If a return is needed You must first contact me and include tracking of the parcel you are sending back to me. Any item returned must be in its original condition and must be sent back within 5 days of contacting me. Refunds or exchanges will be given once the product is received by me. I'm sorry but shipping charges cannot be refunded in any instance. Also, there are no refunds on custom or vintage item orders.
**Only non-vintage items are returnable

Returns are subject to a 20% restocking fee.

***DAMAGED ITEMS / CLAIMS / REFUNDS
If your purchase arrives damaged, please get in touch with a description and photos of the damage. This will be necessary for postal insurance claims. Please do this within 7 days of receiving your order. Depending on which shipping service is used (FedEx, USPS, UPS, Etc.), you may need to handle any damage claims as the buyer, but I am available for any help you may need in the process.

I am sorry, but we do not give refunds due to damages during shipping. USPS Priority Shipping includes insurance up to $100 USD, if the item is priced higher than this, please request more insurance prior to purchase. Postal insurance for expensive items shipped via First Class will cover your losses ONLY if you request it.

RETURNS / EXCHANGES
I do accept exchanges, but the item must be sent back within 7 days after item is delivered. Item must be unworn/unused and in the same condition as it was sent. Buyer pays return shipping & tracking costs. Exchange or store credit for the amount of the purchased item will be issued, less shipping.
If item shows signs of wear or damage upon arrival, then exchange amount is up to our discretion.

Please don't hesitate to get in touch via Etsy Conversations if you have any questions.

Thank you.

Payment methods available at checkout. Items can be cancelled within 24 hours. Once a shipping label has been printed and the package sent, a cancellation is impossible.

All vintage items are "as-is" and all sales are final.

I send all parcels based on the weight, First Class and Priority Mail are standard. PLEASE make sure your address is up to date. This will end much confusion and delay.

I am not responsible or liable for lost parcels or damages that occur during the shipping process. It is the responsibility of the buyer to protect themselves in this instance & buy shipping insurance. You will not receive a refund due to damages during shipping. Postal insurance will cover your losses ONLY if you opt for it. Please let me know if you would like these services and I will revise the listing prior to your purchase.

Canadian & International buyers- Please be aware that I send all intn'l parcels First Class, which may not be delivered for up to 2 months. Patience is requested.

International Buyers: items are constantly lost during shipping. The only way I can GUARANTEE the item will get to you is if you pay Priority International Shipping. If you need priority, please contact prior to purchase so I can adjust the listing.

If you opt for the First class Intl (which is offered in each listing), You are holding yourself responsible if your item is lost or damaged. I'm sorry, but there are no refunds on these items.

Some random policies are:
- All vintage items are "as-is". Please ask questions prior to purchase.
- custom orders do not get sale item pricing.
- Any promotional codes MUST be entered at the time of purchase in order to be honored.
- Shipping is never reduced for any sale unless stated in the listing, as coupon code, or in announcements