An artist working with needle and string! It's twisted.

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Shop policies

Last updated on February 20, 2011
Thank you for shopping at Ruby's! I strive to provide you with unique creations handmade with eco-friendly materials at a reasonable price. Please let me know the good, bad, and the ugly, as I measure my success by your satisfaction.

Accepted payment methods

Returns and exchanges
Ruby's is happy to accept returns within 5-7 days. Ruby's offers a full refund less shipping and associated Etsy and/or Paypal fees. All return shipments are at the expense of the buyer and merchandise must be returned in same condition received. Ruby's hopes that you enjoy your handmade original design but understands that sometimes an item just doesn't work out. I'm here for you, just send me a convo. Due to the nature of custom orders, most are not available for refunds.
Ruby's is happy to accept Paypal, money orders, and personal checks as compensation for my designs. However, if paying by check there will be a slight delay in shipment until check clears. And you know how slow those bankers can be ;)!
All items will be relisted if immediate payment or other arrangements (via email/convo) are not made within 2 hours of purchase. Thank you in advance for your understanding.
Ruby's ships all goods USPS parcel post unless otherwise directed. I am happy to expedite your order, if necessary, although additional shipping charges may apply. If insurance on an item is desired please let me know via email/convo so that I can determine the additional cost...which usually isn't much, and so worth it. Additionally, Rubys strives to reuse packaging materials religiously so don't be surprised by the creative use of wrapping and boxing of your purchase! :) The earth thanks you!
Additional policies and FAQs
Please let me know if you see something you like but need a different size, etc. I am happy to try to recreate a design to fit your needs! Lastly, Ruby's thanks you for your interest and hopes you'll pass along my shop to your family and friends.