thesecretboutique

The Secret Boutique

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

thesecretboutique is taking a short break

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Note from shop owner Currently on vacation will be back soon! :)

Note from shop owner

Last updated on Feb 14, 2022

Currently on vacation will be back soon! :)

Jade Locke

Contact shop owner

Jade Locke

Reviews

Average item review
5 out of 5 stars
(327)
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About thesecretboutique

Sales 1,138
On Etsy since 2009

Shop members

  • Jade Locke

    Owner

    Designer/seamstress/customer service

Shop policies

Last updated on May 10, 2022

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Each listing may have a unique return policy and will be handled individually. In general:

Special occasion, masquerade, and prom designs are non refundable. I do allow in store credit if you are unhappy with your purchase.

All items: I am not responsible for return shipping costs or lost or stolen packages.

Custom made merchandise: There are no returns or refunds for custom made merchandise. I am always willing to work out a solution ie: alterations, exchange, or partial refund. Please email so we can work out a resolution should there ever be an issue.

Payment Plans:
I do not begin any work on designs until 75% of the sale is collected. The last payment is collected at the time of shipping out. If picking up in the Denver, CO area you may pay for your final balance at your final pick up.

Deposits:
Deposits for wedding gowns and custom created items are not refundable for any reason.

Cancelled orders. The Secret Boutique is not responsible for gowns or designs purchased for weddings that have been cancelled. Each cancellation will be handled individually. If fabrics have been ordered and work has been started on your custom gown or design any deposits will be forfeit.
Payment
Paypal, personal check, money order (checks/money orders must clear before item is shipped (10-14 business days). You may pay by phone with credit/debit cards.

Payment options are available please email for more information. Please understand that the final payment/balance will be due when gown is 2 weeks from shipping out.
Shipping
Each item may have a unique shipping time depending on our production schedule:

US customers:
USPS (1-3 business days typically)
UPS (2-5 business days typically)

International Customers:
Ready to ship items are shipped first class which can take 1-6 weeks to deliver
Custom made gowns are shipped USPS Express International
Additional policies and FAQs
I work with many different budgets and can mix and match any styles shown in my shop. Don't be shy your dream gown begins with a consultation! :)