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thesequinnedsheep's Shop Announcement

Welcome!

PLEASE NOTE: (updated 30 June 2015) I am currently working on a large custom order so have taken most of my Made to Order items out of my shop - most of the items you see in my shop are Ready Made. More items will be available in September so please check back then or let me know if you particularly need something you don't see here.
If you wish to purchase one of the few Made to Order items still available, I will discuss with you how long it will take me to make them in addition to the large custom order I am already working on.
Thank you for your patience!

SPECIAL OFFER: I am currently offering 25% off my luxury wraps if you will allow me to use your wedding photos. Please contact me if you want wraps made in your wedding colours for you and your bridal party. I am happy to extend this offer for up to 5 wraps. These wraps are beautifully made and can be made in different colours if you want a white one for the bride and different colours for your bridesmaids - whatever your requirements are, let me know! To qualify for this offer, it would be preferable if the wedding photos are professionally done.

This shop is full of my handknit woollen accessories - winter woollies, homewares, gifts and things to use or wear all year round. I hope you like them. If you see something you like but would prefer it in a different colour or with a different combination of colours, then please contact me! Don't hesitate to get in touch if you have any questions.

I am happy to send you a swatch or sample of the wool free of charge so that you can see and feel the wool before making your decision about whether to purchase. If you are undecided about colours then this would be very useful to you so that you can pick the colours you want.

My items are made from good quality wool which is soft and tactile, in gorgeous colours. Many of them are decorated with mother of pearl buttons in lovely rich colours and sequins which are sewn by my own fair hand!

All items come from a clean and smokefree home and are posted as soon as possible after purchase - for Made to Order items the postage times are stated, as obviously I will need time to make the items.

Would you like to receive updates of new items and special offers? Check out our facebook page http://facebook.com/thesequinnedsheep or follow us on Twitter https://twitter.com/sequinnedsheep

thesequinnedsheep's Shop Policies

Welcome

Welcome to my shop! I'm so happy to have a place to sell my items, I think they are really pretty and I hope you do too. If you have any feedback to offer me then please let me know as I want to continue to improve the items I have for sale and the service I offer.

Payment

Payment by Paypal is preferable as this is the quickest method of payment and means you will receive your item quicker. Please pay within seven days - after that the item you have ordered will be relisted.

Shipping

I post my items within four days of receiving payment, unless it is a made to order item. If it is a made to order item I will inform you of when it will be ready.

Items are always sent first class by Royal Mail, unless you request otherwise when purchasing your items.

Under EU regulations, i am required to inform you of any potential taxes, charges or fees that you may be liable for. Please contact me if you wish me to research these for you - if you do not contact me for this service then I will not be liable to pay these charges. This means any taxes, charges or fees that your country may impose on you when your parcel arrives in your country or at your delivery address. I am not responsible for any of these taxes, charges or fees incurred if items are sent to another country - the buyer undertakes all responsibility for those.

Refunds and Exchanges

Under EU regulations, items can be returned up to 14 days after receipt of the goods. Within that time frame, buyers can change their minds and return products without providing a reason. You may return the item using this form: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf You will be required to pay for postage to return the item to me.

This rule does NOT apply to custom made products. Custom made items can be returned if they are damaged in the post or if there is a fault with the item. I will require photographs of the damage or fault, and for the item to be returned to me. If it has been damaged in the post then I may require photographs of the damage and the packaging so that I can get compensation from the Royal Mail. I will either issue a refund or a replacement at my own discretion. You will not be required to pay for return postage in this instance.

Additional Policies and FAQs

I am happy to accept custom orders, if you have a pattern that you want made up then contact me! I will probably want to see the pattern first before I decide if I can tackle it, so please make sure you can email it to me.
My items are carefully made and last a long time, but accidents happen! So if sequins get snagged and fall off, or a flower becomes unravelled, then contact me and I will do all I can to repair the item. This does depend on me having sequins or wool in the right colours to do repairs. If I can't do the repair, please contact me about an exchange for another item and I will do my best to accomodate you.

Seller Information

Alice Wright
12 Home Park Close
Bramley
Surrey
GU5 0JP
United Kingdom

Last Updated July 23, 2014