TheShabbyStore

Custom Refinished Home Decor and Supplies

Bethlehem, Pennsylvania · 18090 Sales

TheShabbyStore

Custom Refinished Home Decor and Supplies

Bethlehem, Pennsylvania 18090 Sales On Etsy since 2013

5 out of 5 stars
(3869)

Announcement   The Shabby Store® specializes in supplying and refinishing unique home decor accents. We are proud to be an Etsy TOP 40 shop in Home And Living on Craftcount.com.

Announcement

Last updated on Jun 19, 2017

The Shabby Store® specializes in supplying and refinishing unique home decor accents. We are proud to be an Etsy TOP 40 shop in Home And Living on Craftcount.com.

Lindsey Habrial

Contact shop owner

Lindsey Habrial

View all 225 items

Updates

Viva Mexico! We are away from the shop until Thursday. You can still order though! We will start processing orders and responding to messages when we return. Thank you for your patience!
Lindsey
The Shabby Store is in Atlanta this week for the 2017 International Home and Gift Show. Big things are on the horizon! Stay tuned:)
Our Jane.com deals are LIVE and going fast!! Go to Jane.com to grab our most popular items at awesome sale prices!
View all 6 updates

About

Do what you love..

Our journey started in September 2013 when I had the desire to start my own custom home decor business. When I opened The Shabby Store, I supported all International Sales for a major medical device company during the day, and then shifted gears to focus all my energy on my Etsy shop at night. My first goal was to grow the business just enough for me to leave the corporate world within a year.

After 10 months, I reached the point where I could not handle everything on my plate. I decided, with the support of my husband Steve, to leave my corporate career to focus on the Shabby Store full time.

The next step was to move into a bigger work space. With my dad's help (thanks Dad!), we overhauled our basement to meet our growing needs, even installing a custom paint booth, office, and shipping station. These changes were not only necessary, but also allowed me to save time and focus more on your needs.

It was just a matter of time until I would need extra help managing all the demands of a growing e-commerce business; after all, the shop is open 24 hours a day! In March 2016, Steve left his job to work full time with me. Three more part time employees were hired at the end of 2016.

Now each day we get up, have a cup of coffee, and work as a team to complete your orders. We honestly love having our own business and making sure our customers have great experiences. We are so honored that, due to your support, we are able to do what we love in our home while helping you feel more in love with the place that you call home.

Thank you so much for your continued support!

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Shop members

  • Lindsey Habrial

    Owner

    I am an entrepreneur at heart and always wanted to work for myself. I started The Shabby Store in 2013 with a goal to quit my corporate career within a year. I met that goal and I could not be happier living my dream along side my husband.

  • Stephen Habrial

    Analyst, Operations Support, Vendor Relations

    Family man first and forever. Entrepreneur and problem solver. Unique blend of business experience in varied industries. Blessed to be working with my best friend and other half everyday. Will support her and follow her to the edge of the Earth.

  • Sheila Lash

    Operations Assistant

    Sheila joined The Shabby Store in August 2016 and is involved in assisting with operations. There is nothing this woman can not do! We tend to breathe a sigh of relief when Sheila stops over to work a shift!

  • Madison Lash

    Operations Assistant

    Madison joined The Shabby Store in August 2016 and is involved in assisting with operations. Madison is a very busy and determined teenager. We know she has a bright future based on her "can do" attitude that she brings to our team.

  • Lynn Stiteler

    Designer

    Lynn joined The Shabby Store in August 2016 and is involved in Product Design. Lynn is a natural born artist and has an keen eye for design. She is in charge of designing and refinishing our most detailed items.

  • Lisa Schramm

    Personal Assistant

    Lisa joined The Shabby Store in March 2017. She brings a strong background in fashion and design and is always in the know about current trends. Lisa helps Lindsey manage and conquer all the day to day tasks we face.

Shop policies

Last updated on May 26, 2017
Thank you for stopping by The Shabby Store®! We are a custom refinishing shop of home decor products that we source from other retailers. As a custom refinishing shop, we take pride in refinishing all of our products in our own facility: priming, hand brush painting, spray painting, distressing, and clear coat sealant. We refinish items to order, ship worldwide, and offer volume discounts. We have partnered with interior designers, realtors, photography studios, boutiques, and retailers.

We are not a manufacturer, nor do we design the products that we sell. Our creative inspiration comes from researching and sourcing new and exciting products that meet your home decor needs, while transforming them from an unfinished product to a colorful, vibrant piece that you'll love for years to come!

***BEST PRICE GUARANTEE***
We promise to provide you the best overall pricing for your transaction total, including the cost of all items plus shipping, for the same items and style as any other Etsy shop. If you'd like to take advantage of this, just send us a message with the link to the other shop’s item and your shipping address; we'll reply back with a custom order invoice. Simple!

***STORE POLICIES***
To ensure your experience is the best it can be, we have developed some policies for the more common issues that can occur when placing an order. Our policies are tailored to ensure that our posted information is accurate and your expectations are exceeded. We are only human, and mistakes can happen, so if there are any issues with anything related to your order, please message us ASAP so we can act accordingly! By purchasing from The Shabby Store®, you agree that you have read all of our policies.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
  • Check
Payment
The Shabby Store® accepts Visa, Mastercard, American Express, Discover, Etsy Gift Cards and Paypal.
Shipping
****ORDER STATUS****
All of the information regarding your package and order status can be found here: https://www.etsy.com/your/purchases

****PROCESSING TIMES****
Most of our items are "painted to order" and have a posted lead time of 1-2 weeks, however, most orders ship out within 3-5 days. Please note that the processing time is NOT the shipping time.

**SHIPPING TIMES**
Multiple shipping methods will appear at checkout. The shipping times for each service are as follows:

First Class:2-5 days
Priority Mail:2-3 days
Parcel Ground:2-9 days
Priority Mail Express:1-2 days
International:2-3 weeks

****SHIPPING ADDRESS****
Each order is sent to the shipping address on file when placing the order; please make sure this information is accurate. Any returned packages due to an incorrect shipping address (that was not communicated and confirmed in advance) will be re-shipped at the buyer's expense. No refund will be made on returned items.

****USPS SHOWS ORDER NOT DELIVERED****
For orders that have not been delivered, we must wait 21 days for US locations (45 days for international and 60 days for Italy).

We will do everything we can to ensure you have a great experience. We will advise if any action is required on your part to complete the insurance claim process. A refund or reship for the lost order can not occur until the insurance claim requirements have been met.

****USPS SHOWS ORDER DELIVERED BUT ORDER NOT RECEIVED****
The Shabby Store® ships to the Etsy address on file and cannot be responsible for stolen packages. If you have issues with packages shipping to your address, please consider updating your shipping address to a more reliable location. USPS insurance claims cannot be processed for this issue type. No refunds will be issued and we will have to recommend to reorder to an alternate address.

****ORDER DAMAGED IN SHIPPING****
Please send us a message within 48 hours of receiving your order. Please include photos showing the damage to the item and the packaging as it arrived to you, which is necessary for the insurance claim. Please do not wait to contact us, as we are under specific time constraints to obtain an insurance refund. We will notify you if additional action is needed, which could include signing an online affidavit certifying the situation. Please note that a refund or reshipment for a damaged item will be processed only after all necessary actions have been successfully completed and the order is still eligible for an insurance refund. We cannot process a replacement or a refund for orders that were received damaged but not reported to us in a timely manner.

****INTERNATIONAL CUSTOMS/TAXES/DUTY FEES****
We are located in the USA but ship internationally. In these transactions, you as a buyer are actually "importing" the item. There are times where your country's Customs and Revenues department may hold the package/shipment and request that you pay a tax to have it delivered to your shipping address. Please note that no seller (including us) have control over this situation. We are unable to charge this tax in advance, and as the importer it is your responsibility to pay the tax. We are also unable to work with your country's Customs department to expedite the process or have it returned. If we receive it back, we'll communicate with you to facilitate a refund (as per our RETURNS policy).

Each order is marked with the goods total, value of goods, and description of goods. We are unable to modify the description of the contents, the value of the goods, or any other information. For example, we are unable to mark an item as a gift. We must declare all items to ensure proper international laws are followed.
Refunds and Exchanges
****RETURNS****
The Shabby Store® accepts returns. Please contact us within 10 days of receiving your order to request the item(s) to be returned. We do not provide return labels for any orders. All return shipping charges are the responsibility of the buyer. We advise to use a shipping method that will provide a tracking number to verify the return.

We will not refund the original shipping costs. In the event of a return request, the original shipping is a service that has already been provided by USPS in which USPS has already been paid to deliver the order to you. Since the service has been completed, they will not offer a refund, and therefore we cannot either. Thank you for understanding that there are no exceptions to this.

We will refund the cost of the item(s), less original shipping charges and restocking fee (see below), within 48 hours of receiving the returned item. The item must be in original condition with no damage. If an item is returned damaged, a refund will not be provided; because of this, we recommend purchasing insurance in case the item is damaged during shipping.

***RESTOCKING FEE***
Any returns on purchases made on or after December 14, 2016 will be subject to a non-negotiable 10% restocking fee. This fee covers the cost of multiple items:
- Time, labor, and cost of supplies to process your requested order
- Time and labor to process your return
- Increased risk of selling an already customized item

***EXCHANGES***
We process exchanges as a return/reorder.
Additional policies and FAQs
***SIMILAR PRODUCTS FOR SALE ELSEWHERE***
You may find retail stores that sell the same products that we do. The difference between us and the retail stores is that we have an additional production process on-site: custom refinishing. Likewise, other Etsy shops sell the same products as we do. While we can only speak for our shop, we strive to be your custom refinishing shop of choice by providing an overall portfolio of products you desire, exciting and inspiring refinishing options, low price and high value, exceptional customer service, and quick turnaround times.

***UNFINISHED PRODUCTS***
Previously, we sold unfinished items on Etsy as a "supply," specifically for the DIYer. Since we don't sell these items as a DIY kit, those items fall into Etsy's "reselling" category. Etsy recently updated its policies for shop owners, specifically stating that Etsy shops cannot be resellers.

We value our partnership with Etsy, and in honoring their updated policy, we are currently working on removing all items from our shop that we do not custom refinish ourselves.

**CANCELLED/DECLINED SALES**
Any member of The Shabby Store® has the right to cancel an open order at any time, for any reason. A member of our team will send a message indicating the reason if this happens.

More information

Last updated on Feb 17, 2017
Frequently asked questions

How long does shipping take?

Shipping times vary by destination. We ship all orders from Pennsylvania using USPS. Below are the estimated shipping time frames based on the delivery method chosen at checkout.

First Class:2-5 days
Priority Mail:2-3 days
Parcel Ground:2-9 days
Priority Mail Express:1-2 days
International:2-3 weeks

Our Etsy Shop Services

We do not manufacture or design any items in our shop. As a custom refinishing business, we source and refinish all of our products in our own facility: priming, hand brush painting, spray painting, distressing, and clear coat sealant. We refinish items to order. Our creative inspiration comes from current, home decor trends. We enjoy painting unfinished products into unique pieces that you'll love for years to come!