TheSilverBirdcage

The Silver Birdcage

Maidstone, United Kingdom | 2698 Sales

TheSilverBirdcage

The Silver Birdcage

Maidstone, United Kingdom 2698 Sales On Etsy since 2014

5 out of 5 stars
(536)

TheSilverBirdcage is taking a short break

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Note from shop owner My shop is closed for a Christmas break! Have a good one ❤️🎄🎅🎁

Note from shop owner

Last updated on Dec 11, 2018

My shop is closed for a Christmas break! Have a good one ❤️🎄🎅🎁

Heather Silver Birdcage

Contact shop owner

Heather Silver Birdcage

About

The Silver Birdcage

The Silver Birdcage was created in January 2014 as part of a new years resolution. I have always wanted to be able to make something and sell it!

It has brought me more than I ever could have imagined, including getting excited about cutlery and making personalised keepsakes for my customers.

I love a challenge so please contact me with any ideas!

Heather x

Shop members

  • Heather

    Owner, Designer, Photographer

    I'm pretty sure I used to be a magpie as I seem to be drawn to anything shiny! I'm a mum of two girls and pretty much always have a camera in my hand. I love Pride and Prejudice and a good wedding too x

Shop policies

Last updated on October 14, 2017
Welcome to The Silver Birdcage!

Established in January 2014 The Silver Birdcase began whilst I was on Maternity leave during a bit of a 'now or never' time in my life. I took the plunge and haven't looked back since!

My shop has grown and changed since it was first launched which reflects my journey and I have learnt more in the art of metal stamping and metalsmithing. I now not only stamp spoons, but keyrings, bookmarks and jewellery too.

I am now proud to say all the items in my shop are a reflection of me and the things I love and believe in. Being positive being the biggest message I want to pass on and share.

If you have any questions please don't hesitate to contact me through the 'Etsy Conversations', via email or my Facebook page. I am more than willing to answer any questions, give you some ideas or even just to say hello!

Heather x

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I hope your are very happy with your purchase. If for some reason you are not satisfied with your item please contact me and I will do my very best to help.

I am proud to provide an excellent customer service which I would be happy to recieve myself.

I am happy to accept returns and refunds on all NON PERSONALISED ITEMS with the exception of items made with errors on my part.

Please bear in mind when purchasing Cutlery:

* All cutlery items are genuine VINTAGE and are silver plated (as stated in all the listing descriptions).

*Each piece has had a previous life and WILL show some signs wear and tear however I do try and choose pieces in the best possible condition.

Where applicable, refunds will be given to include postage costs.



********************************** BROKEN ITEMS ***********************************

Although I would love my items to last forever, in reality I know this is simply not possible due to everyday wear and tear. I choose the components of items carefully to provide the best look and durability. Sometimes these components fail, however I would expect with normal usage for items to last for sometime. If you wish to discuss past orders please drop me a message.
Payment
I accept PayPal and direct checkouts. You can also contact me directly to discuss orders and direct Paypal transactions.

I will not commence any orders until payment has been made and cleared. All Personalised orders are non refundable unless there has been a mistake made on my part.

At the moment I work on a 5-7 day lead time for made to order items and a 3-5 day working time for ready to post items. If you are in need of an order in a rush please use the 'RUSH MY ORDER' listing and leave me a message at checkout as to when you need your order for.
Shipping
** All orders are posted from the Kent, UK.

** Please make sure your PERSONALISATION and ADDRESS are correct BEFORE completing your order.

** Items in my shop are a mix of ready made and made to order. Processing time will be different so please check before you buy. The 'Made To Order' items are clearly marked and may take 5-7 days to despatch.

** I have 2 small children and work another job Wed - Fri (and some weekends) so I may not respond to messages immediately or process orders recieved on these days as quickly.

** All items are sent Standard 1st class via Royal Mail uneless otherwise stated. The price quoted does NOT include tracking or insurance. If you wish to upgrade the postage there should be additional options during checkout. If Etsy over charges on postage I will send a refund of the over payment.

** From 10 August 2015, items sent using 1st Class and 2nd Class services (including Royal Mail Signed For) will be treated as lost if they are not delivered 10 or more working days after the due delivery date. This has been reduced from 15 working days.

It is very rare that a parcel will go missing, however if you are concerned that your order has been lost in the post PLEASE contact me ASAP. I always keep proof of postage so if any items have been lost I only have a limitied amount of time to claim these costs back. Replacements will be sent as soon as possible.
Additional policies and FAQs
** All stamped spoons are coloured in with food safe Ink **

If you would prefer a spoon to be made with out being coloured in please let me know.

** PLEASE remember SILVER TARNISHES. If the silver plated cutlery / jewellery is not used or cleaned then it will tarnish. This should be easily removed with a silver polishing cloth (I recommend Goddards available from most supermarkets).

** Almost all the spoons have a polished finish. If you would like a more modern 'Matte' finish please let me know I will do this for you.

** Each cutlery item listed is a genuine antique which has had a previous life and has some degree of wear and tear.

** As I hand stamp each letter into the pieces, please bear in mind this means not every letter will be evenly spaced, straight or lined up perfectly. That is the charm of a handmade item and is what makes it truly one of a kind :) I will NOT ACCEPT this as reason for a refund / return.

** Caring for your Item - Vintage silverware is not meant for the dishwasher. Good old fashioned soap and water is how I care for my pieces and a little polish up now and again with a soft polishing cloth will do the trick.
Privacy
GDPR - General Data Protection Regulation
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my etsy shop. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy or PayPal to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom personalised order, for example), if you contact me directly or leave personalisation instructions via the checkout process.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. I also retain any details of orders for my yearly tax return which is completed for HMRC. Any printed information for my tax return is locked away and destroyed after 7 years, and any information regarding your order I can access though my devices is locked with a password. I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Heather Hawker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at thesilverbirdcage [!at] gmail.com or directly thought my Etsy shop.

More information

Last updated on May 8, 2017
Frequently asked questions
Can I Stamp On Both Sides?

Impressions into the metal are made with a stamp and a hammer. This means the metal is displace (mostly backwards) and not removed like with engraving. Therefor double sided stamping on spoons would flatten out the spoon bowl so is not possible.

Double sided stamping on keyrings is possible but the impressions will show through to the other side so I am personally not a fan of it. The only piece I make where this isn't a problem is the bottle opener keyrings which are very thick.

Custom and personalised orders

Personalised items are currently charged at the same price as my ready to post items.

This may sometimes vary depending on the amount of stamping and time needed on one piece or the cost of the raw materials.