thesimplyadorable's Shop Announcement

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Welcome to the Simply Adorable! ***Due to an increase in orders, My CURRENT PRODUCTION TIME IS 3 WEEKS(does not include shipping). SHIPPING IS AN ADDITIONAL 3-4 BUSINESS DAYS(US orders only). Please view my shipping policy for international orders.

Please make sure you allow enough time for your order to arrive as refunds are not given for failure to allow time for delivery.

If you have a question regarding your order, please message me directly through Etsy. Messages sent to my email often go to my spam folder.

********************IMPORTANT ORDERING INFO********************
1) All order info must be included in the "Notes" box during checkout, including details discussed by email. I create your custom item with the information included in the notes and your order will be delayed if the requested info is not included at time of ordering.

2) RUSH SHIPPING: Rush orders must have prior approval before ordering to ensure availability. Please message me with your date needed so I can make sure I have room in my schedule.
3) Rush delivery MUST be purchased with your original order. Due to the large volume of orders I receive each week, I cannot honor requests to rush an order after your order is placed.

4) Please make sure you have allowed enough time for your order to arrive. Refunds will not be given for failure to allow enough time for an order to arrive. Store credit will be issued if you are passed the refund period.

5) SHIP DATE: Your estimated ship date can be found on your receipt. Depending on the volume of orders received on any given day, it may take an extra day or two longer to ship.

6) RETURNS AND EXCHANGES: Due to the custom, personalized nature of my items, I cannot accept returns or exchanges. If an error is made on my part, I must be notified within 48 hours of the delivery date provided on your tracking.

7) CANCELLATIONS: If you need to cancel an order, you may do so within 72 hours of ordering. After that time, no refunds will be issued as I have purchased the supplies necessary to create your custom made item. I will offer a store credit for cancellations requests made after 72hours.

8) Orders placed on Saturday or Sunday will be processed the following Monday.

9) By placing an order, you are confirming that you have read and agree to all of my shop policies. You can view my complete shop policies here,

This shop accepts Etsy Gift Cards.