Twig Letters Handmade Organic Eco Friendly Garden Gifts

On Etsy since 2008

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Twig Letters Handmade Organic Eco Friendly Garden Gifts

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Shop policies

Last updated on March 1, 2011
The Sisters Studio
I'm so glad you stopped by. Should you have any questions about my policies, please feel free to contact me.

Accepted payment methods

Returns and exchanges
Should you not be happy with your purchase, please contact me within 3 days of receipt. I do accept returns in the orginal package, in the orginal condition it was sent to you. Please return, at your expense within 7 days. I'm sorry, but custom personalized items are not returnable. When the return item is received back and checked for original condition. A refund will be applied through Paypal immediately. Thank you

I am not responsible for any custom or duty fees/taxes and that I don't accept returns on anything due to customs fees
After purchasing, payment should be made via paypal. If you do not have a paypal account, you can still pay at the paypal site with your credit card. Payments should be made immediately after purchase. Thank you.
Items are mailed within 4 days of purchase and payment clearance, however custom work may take a bit longer. We can discuss this within the convo system or direct email correspondence prior to purchase. If your item is urgently needed, please let me know. I'll try to work with you.

Items sent within the US will arrive via First Class Mail with delivery confirmation, including insurance. International customers will receive their packages via First Class International mail. This, unfortunately is not trackable.

Shipping internationally may cause your parcel to attract duties and custom fees. They are the responsibility of the buyer. Please contact your local customs organization for more information. Shipping charge includes handling and reasonable packaging material, for example special bubble envelopes and cello protection sleeves.
Additional policies and FAQs
I do reserve the right to refuse sale if required. I of course will refund your purchase price at once.