thesleepingdog

The Sleeping Dog...Custom Photo Jewelry & Gifts

393 Sales

thesleepingdog

The Sleeping Dog...Custom Photo Jewelry & Gifts

393 Sales On Etsy since 2007

4 out of 5 stars
(120)
Shop owner

Jenn

Contact

Announcement   Welcome to The Sleeping Dog....Offering Unique Handmade Jewelry and Gifts...

***SPECIAL OFFER***
Need more? Ship all your purchases for one flat rate! Spreading the Love to You....


***A Portion of Select Proceeds will be Donated to Canine Cancer Research***

Please consider adopting a furry companion this year! For loving additions to your family check out: Companion Pet Rescue

Thank you SO much for visiting thesleepingdog. PEACE and Enjoy!

Announcement

Welcome to The Sleeping Dog....Offering Unique Handmade Jewelry and Gifts...

***SPECIAL OFFER***
Need more? Ship all your purchases for one flat rate! Spreading the Love to You....


***A Portion of Select Proceeds will be Donated to Canine Cancer Research***

Please consider adopting a furry companion this year! For loving additions to your family check out: Companion Pet Rescue

Thank you SO much for visiting thesleepingdog. PEACE and Enjoy!

Jenn

Contact shop owner

Jenn

Reserved for rmcdaniels78
US$60.00

Reviews

Average item review
4 out of 5 stars
(120)
Bethany Womack

Bethany Womack on Jun 30, 2016

1 out of 5 stars

This was the most disappointing service I have ever received. The product is "ok" but also not the quality I would have expected. The chain is flimsy. That said, the seller was very difficult to work with. I asked for my order to ship ASAP so I could send the item with my husband on his deployment. I received it a week AFTER he left and a week AFTER she said it was mailed. The item arrived wrapped in used tissue paper - it was a wrinkled mess. This is the first bad review I've ever given and I did try to resolve the issue with the seller.

Jenn

Jenn responded on Jul 16, 2016

I am sorry Bethany you felt this way. There was a delay in shipping and I did try to contact you and followed up with shipping out overnight spending an additional $22 out of pocket. Regarding the wrapping - a freshly cut new piece of tissue paper was used and your dog tag was wrapped up and placed inside a pillow box wrapped with ribbon. Once tissue paper is folded - it is never wrinkle free. I have never had an issue with a customer before in all my 10 years on Etsy. I am sorry yours was not a positive one. I have customer from around the world who send photo's and thank you's and many repeat customers who have had a very different experience. If you would like a refund I can issue you one and I have taken a loss as well.

View all 120 reviews

Shop policies

Last updated on February 3, 2011
Thanks so much for checking out thesleepingdog!

All items are handmade by me in my smoke-free studio here on the Cape.

Custom orders are my specialty and I love to create something personal that will become a cherished gift or memory.

Please don't hesitate to email/convo if you have ANY questions about a particular item. I love the personalized contact available between seller/buyer that makes etsy special and very different from most stores and sites out there. Read: there IS a happy human working here and would like you to be very satisfied with what you find and choose to purchase.

Peace and Enjoy!

Accepted payment methods

  • Accepts Etsy gift cards
  • Check
  • Other Method
Payment
PAYPAL: I am happy to accept paypal. Please note that you do not have to have a paypal account to use the paypal system. Simply follow the check out prompts and click the "pay with credit card" option. Your payment is secure.

CHECKS: For those that prefer not to use paypal - I do accept personal checks as well. Please note that if you use this payment method - your items will not ship until your check payment has cleared.

I recommend using a safe mail delivery system for checks - personally I send checks via certified mail so that I have a means of tracking their transit and confirming their delivery.
Shipping
PLEASE NOTE: Items are shipped to the address listed ON PAYAPL. If shipping to a different address than the one listed - please specify in message to seller section when checking out. I'd be happy to include a personalized note as well.

PACKAGING: Items are thoughtfully packaged and are ready for gift giving or keeping. All items are placed in either an organza pouch or in a gift box with a hand-stamped card lovingly sealed with a coordinating ribbon. Larger items are thoughtfully packaged in handmade papers, boxes, or tissue and dressed with ribbon and a gift tag. Items are then secured in a bubble mailer or Priority Mail box. Environmentally friendly materials are used whenever possible. If ordering multiple items - packaging is combined. If you have specific needs - I'd be happy to accommodate wherever possible.

RATES: One standard flat rate applies to all purchases shipped to the same address. That means if you decide to add one more thing - your shipping will remain the same low rate. This rate covers the cost of packaging and shipping fees.

TIMELINE: Non-custom orders are usually shipped within 48 to 72 hours of payment.
**Custom Orders Please allow up to two weeks to account for curing time.**

METHOD: Orders are shipped within the U.S. via USPS First Class Mail. Delivery Confirmation is included (where available) in shipping costs for all custom orders and enables you to track your orders' journey to your destination. You will receive an email from me when your order is shipped containing this Tracking Number. This shipping method has been very successful in keeping everyone aware of arrival times and delivery.

If shipping INTERNATIONALLY or just want the extra protection - additional insurance is available - just let me know and I can adjust your invoice. For items shipped to Canada and beyond - you have the option of paying an additional $10 for registered mail (just send me a convo/email).

INTERNATIONAL ORDERS: Shipping Rates are the same as Domestic. No extra fees (unless you choose to add insurance or registered mail). Please let me know if you choose this upgrade in the notes to seller and I will adjust your invoice.

Please note: buyer is responsible for paying any taxes, customs, tariffs, or fees declared by your country.
Refunds and Exchanges
I take great pride in providing fine quality handmade goods.

I also take great satisfaction in receiving positive feedback from satisfied buyers.

Knowing how you feel is very important - so please email/convo if you have any issues/questions. I have never had to issue a return or exchange but if you truly feel dissatisfied - I will certainly work with you.
Additional policies and FAQs
Custom orders are fully welcomed. If you request it - I can most likely create it!
Thanks again...Looking forward to working with you.
Peace...