Custom Rubber Stamps & Return Address Stamps
thesmallobject's Shop Policies
Payment is accepted via credit card on Etsy via direct checkout or via Paypal. Bank transers are available via Paypal. Payment is expected at the time you order. Orders will be cancelled for non-payment. If you need more time, just send me a convo. I'd love to hear from you. Custom orders cannot be cancelled once production has begun. And happy news--taxes are included. Yes!
All orders are shipped via the United States Postal Service. Orders ship in 7 business days. Given the estimated delivery times, please allow 1 to 2 weeks for your order to arrive, once it has shipped. If you need it by a specific date, please let me know. I can usually accommodate your request, but just need to know in advance. You will receive notification via email from Paypal to the email address associated with your Paypal account once your order ships. (For smaller orders, I'll send you an email once it ships via First Class Mail.)
For orders less than $10, your order will ship via First Class Mail. All other orders ship via USPS Priority Mail. Delivery times may vary but First Class mail generally takes 3 to 5 days and Priority Mail generally takes 2 to 3 days to arrive once shipped.
International orders can ship via USPS Priority Mail International or USPS First Class Mail International. Orders over $10 are shipped via USPS Priority Mail International to all countries it supports. Delivery times for Priority Mail International are generally 6 to 10 days once shipped. Orders under $10 are shipped via First Class Mail International by the U.S. Postal Service. Delivery times for First Class Mail International vary and may take up to 3 weeks once shipped. However, packages can take up to 4 weeks to arrive depending on your location.
All purchases of electronic downloadable files (aka "Printables") will be emailed to the email address associated with your Paypal account within 24 hours. If you would like them emailed to a different email address, please specify during checkout. All electronic files will be emailed as Adobe PDF attachments and will originate from the email address "info at thesmallobject dot com" so please make sure you add it to your address book so it won't end up in your junk mail folder.
Refunds and Exchanges
Your satisfaction is extremely important to me!! I know that may not always happen but if you can let me know, I will actively work to fix the problem. If you find an item does not meet your expectations, again just let me know. I have not had this problem, but would welcome any feedback. I am always more than happy to come to a solution. Given the nature of custom orders however, I am not able to accept returns.
Shipping is another area where things can go wrong. If you do not receive an item, please let me know! I want to hear from you and will do what I can to make sure you receive your order. I hate it when things I order don't make it to me either! The one part that gets dicey is shipping outside of the U.S. The cheapest shipping method does not provide tracking or insurance. If this is important to you, please let me know and we can do a shipping upgrade.
Additional Policies and FAQs
The Stamp Copyright Policy
The designs in The Small Object rubber stamp collection are original and copyrighted. The purchaser of a stamp from The Small Object is granted a limited license to use such product, for personal, noncommercial use only. Products from The Small Object stamp collection may be used for unique hand stamped work only. In no circumstances is mechanical or electronic reproduction allowed. Now, do you have a stamp and want to use it make some cash money? Let me know! Just email or convo me! (Usually, as long as its fewer than 100 pieces, it's fine by me.)
The Printables Policy
The designs in The Small Object Printables collection are original and copyrighted. The purchaser of a electronic PDF from the Printables Collection from The Small Object is granted a limited license to use such product, for personal, noncommercial use only and such product cannot be redistributed or sold. You are not allowed to sublicense, distribute or transfer the rights of this license to anyone else. However, you are strongly encouraged to print out as many of them as you wish and share the printed materials as gifts to your family + friends or to use for yourself! Questions? Just ask! I'm happy to answer them.
Last Updated October 6, 2013