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TheBlackTower

Hamburg, New York · 268 Sales

TheBlackTower

Hamburg, New York 268 Sales On Etsy since 2010

0 out of 5 stars
(116)
Cas Rideout

Contact shop owner

Cas Rideout

Reviews

No reviews in the last year
Patreesha

Patreesha on Jan 6, 2014

5 out of 5 stars

Awesome, attentive seller. Very unique item. Thanks so much!

Joyce

Joyce on Dec 17, 2013

1 out of 5 stars

Never received this item although it was paid in full. After 21 days of a run around from this seller I finally filed a claim with Etsy and Paypal. The seller did not refund the shipping on item I never received and I was refunded by Paypal would NEVER buy from this seller again!!! If it was possible I would give zero stars.

Cas

Cas responded on Dec 20, 2013

Joyce contacted me for help when the USPS lost her package, and I responded that day by requesting that the post office search for the item and forward it to her. When the item could not be found, I refunded her the full cost of the item. When asked to refund the shipping as well, I referred her to my shop policies which are freely available to read and are the buyer's responsibility to understand when making a purchase. Once an item passes from my hands into those of the USPS I unfortunately cannot guarantee that they will not delay or lose the package.

View all 116 reviews

Shop policies

Last updated on December 14, 2015
Enter my shop here --> thesolarium.etsy.com

Welcome to The Solarium. If you have any problems or questions just contact me. http://www.etsy.com/convo_new.php?to_username=thesolarium

My jewelry is intended for use by adults only.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Check
Payment
I accept PayPal only. You can pay through PayPal with a credit card without creating an account.

Buyers in California will be charged an 8.00% sales tax.

RESERVING ITEMS --> I am happy to reserve an item for you if you intend to purchase it. I reserve items for 3 days unless you request otherwise.
Shipping
SHIPPING --> I ship USPS first class within 1-3 days of payment. If you need priority or some other method of shipping, please contact me for a quote before you check out. I can also add insurance to your package for a small additional cost. Tracking on international orders is expensive and therefore not included automatically, but if this is something you need please let me know. In over 3 years of selling on Etsy, every international customer of mine has received their package.

ADDRESS --> PLEASE MAKE SURE YOUR ADDRESS IS UP TO DATE! If you'd like me to ship to a different address then please let me know in a message with your order.

PACKAGING --> Your jewelry will come well wrapped in recycled bubble wrap. My bubble mailers include post-consumer recycled plastics and paper.

SHIPPING TIMES --> I make post office runs Monday through Friday. I will ship your purchase within 1-3 business days of payment. Shipping within the US can take anywhere from a couple days to 3 weeks. International orders can take 1-4 weeks depending on your country's customs. Once the package is shipped it is out of my hands so I cannot guarantee any arrival times.

CUSTOMS --> The buyer is responsible for paying any taxes and/or customs fees on their items. Please be familiar with your country's laws about customs & taxes before purchasing.
Refunds and Exchanges
I offer exchanges (minus cost of shipping) within 30 days of purchase if you are displeased with what you receive and the item is returned in original condition. I do not offer refunds unless I am somehow at fault.

Customer satisfaction is of utmost importance to me. If you are in any way unhappy with your purchase please contact me BEFORE leaving feedback and we will work something out.

Photos are NOT to scale, I give measurements accurately in all listings. Natural stones may have some inclusions but any major cracks or chips will be mentioned in the listing. The colors you see in my photos may vary slightly from real life due to differences in color settings between computer monitors.
Additional policies and FAQs
CUSTOM WORK --> I can do custom alterations on the jewelry in my shop. Necklace/bracelet lengths can sometimes (depending on the style of chain) be adjusted to your preference and earring wires can be changed also. Please contact me with whatever ideas you have in mind. Sorry, I cannot accept returns on custom work.

For the time being I am not doing consignments or wholesale. Thanks for understanding.