Sunny on Feb 22, 2014
Greatest pair of earrings I own. Shipped fast.
Patreesha on Jan 6, 2014
Awesome, attentive seller. Very unique item. Thanks so much!
Joyce on Dec 17, 2013
Never received this item although it was paid in full. After 21 days of a run around from this seller I finally filed a claim with Etsy and Paypal. The seller did not refund the shipping on item I never received and I was refunded by Paypal would NEVER buy from this seller again!!! If it was possible I would give zero stars.
Cas responded on Dec 20, 2013
Joyce contacted me for help when the USPS lost her package, and I responded that day by requesting that the post office search for the item and forward it to her. When the item could not be found, I refunded her the full cost of the item. When asked to refund the shipping as well, I referred her to my shop policies which are freely available to read and are the buyer's responsibility to understand when making a purchase. Once an item passes from my hands into those of the USPS I unfortunately cannot guarantee that they will not delay or lose the package.
Welcome to The Solarium. If you have any problems or questions just contact me. http://www.etsy.com/convo_new.php?to_username=thesolarium
My jewelry is intended for use by adults only.
Accepted payment methods
Buyers in California will be charged an 8.00% sales tax.
RESERVING ITEMS --> I am happy to reserve an item for you if you intend to purchase it. I reserve items for 3 days unless you request otherwise.
ADDRESS --> PLEASE MAKE SURE YOUR ADDRESS IS UP TO DATE! If you'd like me to ship to a different address then please let me know in a message with your order.
PACKAGING --> Your jewelry will come well wrapped in recycled bubble wrap. My bubble mailers include post-consumer recycled plastics and paper.
SHIPPING TIMES --> I make post office runs Monday through Friday. I will ship your purchase within 1-3 business days of payment. Shipping within the US can take anywhere from a couple days to 3 weeks. International orders can take 1-4 weeks depending on your country's customs. Once the package is shipped it is out of my hands so I cannot guarantee any arrival times.
CUSTOMS --> The buyer is responsible for paying any taxes and/or customs fees on their items. Please be familiar with your country's laws about customs & taxes before purchasing.
Refunds and Exchanges
Customer satisfaction is of utmost importance to me. If you are in any way unhappy with your purchase please contact me BEFORE leaving feedback and we will work something out.
Photos are NOT to scale, I give measurements accurately in all listings. Natural stones may have some inclusions but any major cracks or chips will be mentioned in the listing. The colors you see in my photos may vary slightly from real life due to differences in color settings between computer monitors.
Additional policies and FAQs
For the time being I am not doing consignments or wholesale. Thanks for understanding.