TheBlackTower

Embroidery & patches for a generation of rebels

271 Sales

TheBlackTower

Embroidery & patches for a generation of rebels

271 Sales On Etsy since 2010

0 out of 5 stars
(116)

Announcement   More patches coming soon! Custom orders welcome.

Announcement

Last updated on Mar 4, 2017

More patches coming soon! Custom orders welcome.

Cas Rideout

Contact shop owner

Cas Rideout

Reviews

No reviews in the last year
Patreesha

Patreesha on Jan 6, 2014

5 out of 5 stars

Awesome, attentive seller. Very unique item. Thanks so much!

Joyce

Joyce on Dec 17, 2013

1 out of 5 stars

Never received this item although it was paid in full. After 21 days of a run around from this seller I finally filed a claim with Etsy and Paypal. The seller did not refund the shipping on item I never received and I was refunded by Paypal would NEVER buy from this seller again!!! If it was possible I would give zero stars.

Cas

Cas responded on Dec 20, 2013

Joyce contacted me for help when the USPS lost her package, and I responded that day by requesting that the post office search for the item and forward it to her. When the item could not be found, I refunded her the full cost of the item. When asked to refund the shipping as well, I referred her to my shop policies which are freely available to read and are the buyer's responsibility to understand when making a purchase. Once an item passes from my hands into those of the USPS I unfortunately cannot guarantee that they will not delay or lose the package.

View all 116 reviews

About

Just a man with a needle and way more embroidery thread than he probably needs.

Around the web

Shop policies

Last updated on March 3, 2017
Enter here --> theblacktower.etsy.com

Welcome to The Black Tower. Contact me with any questions or issues --> http://www.etsy.com/convo_new.php?to_username=theblacktower

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
I accept PayPal only. You can pay through PayPal with a credit card without creating an account.

Buyers with shipping addresses in New York will be charged 8.75% sales tax.

RESERVING ITEMS --> I'm happy to reserve an item for you if you intend to purchase it. I reserve items for 7 days unless you request otherwise.
Shipping
SHIPPING --> Ready-to-ship orders ship via USPS within 1-2 days of payment. Custom orders may have a longer turnaround time before shipment, and you will be notified of such. All orders ship with tracking.

ADDRESS --> PLEASE MAKE SURE YOUR ADDRESS IS UP TO DATE! If you'd like me to ship to a different address then please let me know in a message with your order.

PACKAGING --> Your order will ship with adequate packaging to protect from damage (including from water) during transit.

TRANSIT TIMES --> Shipping within the US can take anywhere from a couple days to a week, depending on the service you select. International orders can take 1-4 weeks depending on your country's customs. I have no control over transit time and can't make any guarantees, but if your order is lost or delayed please let me know as soon as possible and I'll do what I can to help.

CUSTOMS --> The buyer is responsible for paying any taxes and/or customs fees on their items. Please be familiar with your country's laws about customs & taxes before purchasing.
Refunds and Exchanges
I offer exchanges (minus cost of shipping) within 30 days of delivery if you are displeased with what you receive and the item is returned in original condition. Sorry, I don't offer refunds unless I am somehow at fault.

Customer satisfaction is of utmost importance to me. If you are in any way unhappy with your purchase please contact me BEFORE leaving feedback and we will work something out.

Photos are NOT to scale, I give measurements accurately in all listings. The colors you see in my photos may vary slightly from real life due to differences in color settings between computer monitors.
Additional policies and FAQs
CUSTOM WORK --> Please contact me with whatever bespoke embroidery magic you have in mind. Payment for custom pieces is 50% up front, 50% on completion. Cost will depend on materials used and the labor required. If you request later changes to the originally agreed-upon design, this may result in additional cost, of which you will be notified as it occurs. Sorry, I cannot accept returns on custom work -- forever homes only!

I don't sell my work wholesale. Thanks for understanding.