REFUNDS:
At the {stache} store, we <3 our customers! So please let us know if you are unhappy with an item that you receive. We will try our hardest to resolve any issues you may have.

If for any reason you are unhappy with something please let us know PRIOR to leaving any negative feedback.

PAYMENTS:
My only two methods of payment is PayPal or Direct Checkout via Etsy. If payment is made with an “e-check” via PayPal, shipping of your item will be delayed until that e-check clears.

If payment is not received within 24 hours, I will send you a message through Etsy Conversation ("convo"). If after 3 days, there is no response, we will cancel the order for lack of payment.

SHIPPING:
Most orders usually ship within 48 hours of receiving your cleared payment.

However, please allow up to 10 days for your item to be handmade by me and shipped. Most of my items are made to order. This means that I make one piece to be photographed and then I make your piece once your order is placed. Due to the handmade nature of my items, no two items will be exactly alike, but all will be equally amazing.

I ship worldwide! I currently use USPS First Class Mail with delivery confirmation.

SHIPPING WITHIN THE U.S.:
Packages usually arrive within 3-5 business days of being shipped. (Delivery times may vary during peak seasons. Delivery times may also vary depending on the package destination.)

Once an item has been left in the care of the United States Post Office, the {stache} store is NOT liable for delays, thefts or losses.

Please remember it is the {stache} store's responsibility to put your package in the mail. Once it is left in the care of the United Stated Post Office, it is completely out of my hands and I have NO control over when it will arrive to you.

Please DO NOT give us a negative or neutral feedback based on any shipping delays or arrival times.

COMBINED SHIPPING:
Shipping can be combined if you order more than one of a like item, example, multiple {stache} pacifiers, multiple {stache} sticks, multiple {stache} stickers, etc.

Please send us a message PRIOR to your purchase, so we can create a special reserve listing for you with the adjusted shipping costs.

Please note, if you checkout before sending us a message, I will NOT be able to combine your shipping charges.**

**If you purchase more than one item, and you do not request combined shipping charges, depending on the items purchased, items may be combined regardless in order to reduce packing waste and impact on the environment.

ADDRESSES:
Please make sure your address is correct and your Etsy address and your Paypal address match.

If your purchase is a gift and you need the item shipped to a different address please let us know ASAP via an Etsy Conversation ("convo").

FEEDBACK:
We hope you will consider posting positive feedback for the {stache} store upon receipt of your item.

We would appreciate an opportunity to resolve any issues you may have PRIOR to your leaving any negative feedback.

Please DO NOT give us a negative or neutral feedback based on any shipping delays or arrival times.

FACEBOOK:
Please be sure to swing by facebook.com/thestachestore and give me a like! I have giveaways and also advertise coupon codes on occasion.