Announcement We have the Victorian Steampunk Jewelry, Accessories and Home Decor you desire!
We have the Victorian Steampunk Jewelry, Accessories and Home Decor you desire!
yuugimotoh on Feb 7, 2017
On the repeat buyer, and when I wanted another necklace of this type this is the first and only place I thought of. The item arrived on time, and it is beautiful. I get lots of comments from wearing my jewelry, and everyone thinks they are unusual and fascinating.
MichaelWKewlRobot on Feb 6, 2017
Perfect. And the addition of the earrings was a nice surprise. Thank you. Although shipped on time and received by someone on time, USPS DECIDED to deliver to the wrong address, where the package was opened, inspected and then sent back on it's way anonymously... this is no fault of Eric's but totally on USPS.
Accepted payment methods
- Accepts Etsy gift cards
Shipping is done through the United States Postal Service only. Items are shipped First Class Mail unless otherwise requested. Everything is shipped with delivery confirmation and a tracking number will be sent once the shipping label has been printed.
Insurance is not included on any items. If you wish shipping insurance please contact me ahead of time so that I may put up a custom listing for you. Priority Mail and Express Mail is available to most US addresses and include $50 insurance.
I have no control over International Customs and cannot be held responsible if your package is held up in customs. I will provide the best tracking available to me but once the package is outside of the US it may become untraceable.
Items are shipped as Merchandise with the actual declared value only, no exceptions. All duty and tax is paid by the buyer- no exceptions.
Refunds and Exchanges
After 15 days you may return any item purchased for in-store credit only equal to the original purchase price. After 30 days no items may be returned for refund or credit.
Items marked "One of a Kind" or "OOAK" or "Custom" or "Closeout" may be returned within 30 days of purchase for in-store credit only.
All The Steampunk Emporium by Tangled Metal items are guarantied for life (Limited to my life) and may be returned for repair at any time. Please contact me ahead of time to make arrangements. Purchaser is responsible for shipment back to me for repair.
Additional policies and FAQs
In the event that you are unhappy with your product from Tangled Metal you must return the item(s) within 15 days of delivery to you. Buyer is responsible for return postage to Tangled Metal. Postage from the UK to the US varies and Tangled Metal is not responsible for these charges.
Prices, Taxes and miscellaneous fees:
The buyer is responsible fr but not limited to original price of item stated in Tangled Metal's shop, applicable taxes, customs fees and any other fee inured by purchasing from Tangled Metal. Tangled Metal will put the actual item in the customs forms with the original price.Under no circumstance will Tangled Metal falsify customs form by not adding quantity, changing description or altering purchase price. No Exceptions.
All delivery times are estimated to the best of the ability of Tangled Metal. Times are based solely on experience and are by no means a promise of deliver on a specific date. Sometime it is possible that Customs will hold an item. The hold times range from 1 day to 6 weeks. Tangled Metal has no control over these circumstances. Tracking information is provided for you convenience but still are just estimates of delivery time. On occasion the US Postal System stops tracking items once they leave USA borders. Tangled Metal has no control over what the US Postal System does or does not provide in the way of tracking.
The Steampunk Emporium by Tangled Metal FAQ
1. Will you custom fit my order?
Yes, I would be happy to make sure that any item you purchase is modified to fit before I ship it out. Most items are made "average" size and have a list of measurements in the description. I'm sorry, but I cannot modify a bracelet to fit your neck.
2. Do you do custom orders?
Yes, I would be happy to create anything you like. I generally require a 50% deposit on all custom orders.
3. Do you do wholesale?
Yes, I do wholesale. I do have minimum orders for wholesale. If you have a physical shop and would like to inquire about wholesale please feel free to email me.
4. Do you do consignment?
As a general rule I only do consignment in shops in Eureka Springs, Arkansas or with friends who own brick and mortar shops.
5. What guarantees do you offer?
I offer a 15 business day 100% full refund on all items. If you are not happy with an item you should not have to be stuck with it. (see Refund Policy above for more information)
6. What type of warranty do you offer on your items?
If it breaks because of something I did or didn't do I will repair it free of charge. If it breaks because of something you did or didn't do I will still repair it but it will cost.