I will refund any major overcharge of postage if there is any at the time of purchase, but all items will have a handling fee added on as the fragile items can be quite time-consuming to post!
All sales are final and I do not refund unless an item is grossly misrepresented or described wrong in a listing. Exchanges may be able to be worked out if you email me :) Please ask before taking any actions as I am more than happy to try to work any problems out and make you as happy as possible!

I only accept paypal for international customers and bank deposit is only accepted within Australia by special request. Email me with any questions or queries.

I may not always be able to post next day but will accommodate your needs as best I can if you email and let me know you need your item in a hurry. International orders usually take between 7-14 days to arrive and sometimes, it can be longer depending on where you are located. Please don't hesitate to ask if you are unsure. All customs and additional fees that may be incurred are the responsibility of the buyer. I hold no responsibility for lost or stolen packages! Please ask if you require extra insurance or postage registration. I post via Australia Post within Australia and use standard postage unless special or express is required.

INTERNATIONAL CUSTOMERS
Please note my shipping prices are for standard shipping only. No tracking or insurance is included, if you wish to purchase tracked and insured post, please let me know prior to purchase. Trackable and insured international postage costs approximately $25 for one item, and $35+ for two or more heavy items. I take no responsibility for lost or stolen packages or if your package does not arrive if you do not choose to insure or track your package.

AUSTRALIAN CUSTOMERS
I send all my packages via standard australia post. If you require any further insurance or trackability please let me know and I can quote further insurance.

A bit about the plates I use. I generally only use vintage and second hand plates that are Australian, British, Japanese or European china as they are the best quality and prettiest designs! Occasionally I will use more modern pieces for something different or if the design is really great, but I will always note this in the listing so you know what your buying! I buy all my pieces second hand, mostly from op shops or markets and I always clean them thoroughly before I add my designs. All the designs used are completely original and based on my work and images may not be used, or reproduced without my permission. If you have any queries or questions please email me at kelly [!at] thestorybookrabbit.com