TheSugarLady

Sugar Lady Studio

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    After a sudden overflow of Christmas deadline orders, I can no longer promise any new orders in time for Christmas.

Every item I create is custom built to order for YOU and these things take time.

I will do what I can to get any new orders as close to Christmas as I can, but I cannot guarantee new orders being done before Christmas.

Thank you, everyone, for your understanding.

Announcement

Last updated on Dec 1, 2019

After a sudden overflow of Christmas deadline orders, I can no longer promise any new orders in time for Christmas.

Every item I create is custom built to order for YOU and these things take time.

I will do what I can to get any new orders as close to Christmas as I can, but I cannot guarantee new orders being done before Christmas.

Thank you, everyone, for your understanding.

Items

 
Jessica Volpe

Contact shop owner

Jessica Volpe

Reviews

Average item review
5 out of 5 stars
(227)
See reviews that mention:
Quality 49 Shipping 19 Customer service 58

About TheSugarLady

Sales 934
On Etsy since 2010

Shop members

  • Jessica Volpe

    Owner

Shop policies

Last updated on January 6, 2017
Welcome to Sugar Lady Studio.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Each item is custom created. Please measure your size carefully. I accept returns for resizing and store credit only.
Payment
I accept PayPal, direct checkout, and money orders.
Shipping
Unless otherwise requested, I ship USPS Priority Mail for US orders. International orders are shipped First Class USPS. If another shipping method is preferred, just let me know, and shipping charges will be adjusted accordingly.

Customs and Duties

All orders from outside the United States are subject to normal import duties, foreign taxes, tariffs and customs charges. They are the customer's responsibility, are not included in our shipping charges, and will be collected at delivery. I have no control over these charges and cannot predict what they may be. I am required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable merchandise. I am prohibited by law from declaring your order as a "gift", even if the order is intended to be received by a gift recipient. Please be aware that if you refuse a package because you will not pay the tariffs or taxes, I will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to me. Please contact your local customs office for more information on duties and taxes.
Additional policies and FAQs
I have created an instructional video on how to collect horse hair for orders.
http://www.youtube.com/watch?v=yoxV_bhUdSw


If you have any questions, don't hesitate to ask. I'm happy to help in any way that I can.