thetatteredowl

handmade luxury soaps, soy melts and candles

Newcastle, Australia · 31 Sales

thetatteredowl

handmade luxury soaps, soy melts and candles

Newcastle, Australia 31 Sales On Etsy since 2012

0 out of 5 stars
(18)

Shop owner

rosie

Contact

Announcement   we make all our items with the best quality materials then prettily gift wrap them before posting out, making them just perfect for gift giving to your loved ones or yourself too !!


check out the blog at http://www.rosieok.blogspot.com.au/
my facebook at https://www.facebook.com/rosieokcreations

Announcement

we make all our items with the best quality materials then prettily gift wrap them before posting out, making them just perfect for gift giving to your loved ones or yourself too !!


check out the blog at http://www.rosieok.blogspot.com.au/
my facebook at https://www.facebook.com/rosieokcreations

rosie

Contact shop owner

rosie

Items

No items listed at this time

Reviews

No reviews in the last year

Anonymous on Mar 9, 2013

5 out of 5 stars

arrived promptly! no longer allowed to burn this one, housemate hates it, but it smells like Christmas. Ish. In a good way.

View all 18 reviews

Shop policies

Last updated on April 7, 2013
these are guidelines for my shop http://etsy.com/shop/thetatteredowl and i'm happy to custom tailor these where circumstances require :D

i love to chat so if you have any questions just send me a conversation.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
all prices are now in australian dollars. underneath the price will be shown in your own chosen currency. don't worry paypal takes care of any currency conversions for you.

if you want to pay by credit card you need to select paypal at checkout- paypal is the credit card processor for etsy.

aussie buyers can use paypal or contact me for other payment options- direct deposit, cheque, australia post money order.

any custom orders will require payment before i start work. generally there are no refunds on custom orders but i can be flexible in some cases. the refunds policy further down will give full details.
Shipping
i now post 2 days a week but more if needed at busy times of the year.

AUSSIE BUYERS can expect their parcels in about a week after posting. i'm in NSW further states like Tassie and WA could take the full week, closer states will take less time.

INTERNATIONAL BUYERS parcels are sent australia post airmail which is normallu up to 2 weeks after posting. though it can take slightly longer for postal service or customs delays.

if you need your item faster or want tracking/registered post let me know and i'll find out the costs for you. please be aware these are extemeley expensive for international post.

i do not pay import or customs duties, taxes and charges. these applied by your country when you buy internationally. the buyer/person recieving package is responsible for this. if you aren't sure about customs limits and costs please check with your local post office.

i do not mark parcels as "gift" on customs forms. i also do not give a false $$ value on customs forms. it is illegal to give false information and if found out a very heft fine and possible jail time are the consequences for me so please do not ask.

please make sure your etsy and paypal addresses are the same to avoid confusion about shipping. if they aren't the same i will contact you and the item won't be sent until i get a confirmation of the correct address so they aren't sent to the wrong place.

EXCESS POSTAGE -CUSTOM ORDERS:
for very large (heavy) custom orders i may need to charge extra postage costs and these will be discussed before the order is taken.

in the unlikely event after postage and packaging costs i've overcharge i'll refund the difference via paypal.
Refunds and Exchanges
if you have a problem with your order please let me know. i'm often more than happy to work out a solution with you so everyone is happy.

i don't accept change of mind returns or exchanges due to the nature of these products. but of course if there is an issue please let me know i'll i'll do what i can to help solve the problem.

MISSING ITEMS: if an item goes missing in the post or does not arrive in a reasonable amout of time let me know and i'll fill in the forms required by australia post to start a missing item search. after the postal search (1-2 weeks) i am happy to refund or replace or give store credit to the same value.

FAULTY or DEFECTIVE ITEMS: in the case of the item being defective or faulty when it arrives please let me know ASAP -14 days should be plenty of time to find faults or defects.
i will offer a full refund, replacement or store credit. i will either require the faulty item (plus packaging, etc) to be returned to me OR photographic proof clearly showing the defect/fault.

UNCLAIMED PACKAGES: if you aren't home to recieve your package it may end up back at your local post office and will need to be picked up by you. if you choose not to pick up your package the post office will return it to me unclaimed after a certain amount of time passes. refunds will be for item cost only and not postage-i don't keep postage costs, these were paid to the post office when your items were sent to you and i can't have them refunded to me.
if you still want your items you will have to pay a new postage cost.

REFUSED PACKAGES: if you choose to refuse an international package because you don't want to pay import charges when the item returns to me refunds will be for item cost only and not postage-i don't keep postage costs, these were paid to the post office when your items were sent to you and i can't have them refunded to me.

the buyer is responsible for return shipping costs unless we agree differently beforehand or is covered in the above situations.

please do not send anything back for a return/refund until we have discussed via etsy convo.

**STORE CREDIT. store credit given is valid in my shop only and not valid etsy wide or in any other etsy shops.