All sales are final. I do not offer refunds or exchanges.

I do not control the post service, but I do my best to guarantee the service you paid for is provided and your package gets to you. I cannot assume responsibility for lost or damaged mail. I package all my items to the best of my abilities in bend-proof or padded mailers, making sure all my illustrations are secured at the center away from the edges to avoid any and all dents.

I accept PayPal only. Please go to the PayPal website shortly after checkout to finalize your purchase. You do not need to have a paypal account to use the service.

Transfer of funds is required to complete the sale. Buyer is given >>24 hours<< grace period to pay in full before sale is cancelled.

Items are mailed to the address listed on Etsy. Please make sure it is the correct address. I ship items between once and thrice a week. All items are carefully and securely packaged in bend-proof materials to insure they will not be damaged en route.

I ship with Israel's International Air Mail Service. There are two shipping options available: Standard (for all orders under $100) and EMS (for all orders over $100).

Standard shipping: Standard Airmail. Please allow 1-4 weeks for package to arrive. Packages are not traceable. Standard shipping has a fixed international shipping quote.

Express Mail Service: You will receive your package by courier or at your local post office in 3-5 business days. Service is traceable in most countries (ask me if you're unsure). You are required to provide a telephone number and the address you expect to be for the majority of the day.

Buyer is responsible for customs duties and delays in their country. Please check with Customs in your country as duty charges may apply based on the total of your order, or the commodity type. Any duty charge (if applicable) is to be paid by you and is not included in the purchase price or shipping cost.

If you're interested in downgrading / upgrading the shipping option on your item, please contact me before making your purchase so I can update the listing for you.

All canvases, embroideries, drawings and cards, are the original work of Naomi Shiek. Artwork is copyright to Naomi Shiek. Copyright is not transferable with sale. The buyer is not entitled to reproduction rights.