Collectible dolls, art, jewelry and gifts for everyone.
thetintedfox's Shop Policies
Welcome to the tinted fox, my Etsy shop! Please look around and feel free to ask any and all questions, I will do my best to answer them. Thank You for looking!
I accept PayPal for payment. Please be sure that you have all of the information you need and are sure you want to purchase before committing to an item.
I appreciate your providing payment at the time of purchase.
All items will be shipped promptly, usually within 1-2 business days after payment.
I take great pride in packing all shipments as securely as possible to ensure your items get to you safely. However, I cannot be held responsible for items damaged in shipment.
Within the US: I ship all items via USPS first class with tracking.
Please let me know if you feel you need insurance.
Outside of US: To keep shipping costs low, I ship the best way possible. Most likely USPS First Class International. Please understand that any customs fees, other fees, or taxes that may be applied to the shipment by your country's government are to be paid by you, the buyer.
I am currently unable to offer insurance or tracking on international shipments so please be aware of this when ordering. I will let you know when the item has shipped, but after that it is out of my hands. I won't be able to offer any transit or delivery times.
I now ship internationally! New listings will have international shipping options, however, older ones may not. Please contact me if you want to purchase an item and there is no international shipping rate listed. I will quote you a shipping rate and update the listing for you if you approve.
I kindly request that you be aware of what items are allowed to be imported into your country. I don't anticipate any problems, but if for any reason you purchase an item from my shop that is not allowed to be shipped to your country, I will be forced to cancel your order. In this instance I will notify you as soon as possible and refund your full payment (including shipping, of course). I apologize in advance for any inconvenience this may cause.
Please feel free to convo me if you have any questions or concerns about any of my shipping policies. Thank you!
Refunds and Exchanges
I want you to be happy with your purchase! I strive to minimize returns for my sake and the sake of my buyers.
Within the US:
If you are truly dissatisfied with your purchase please convo me within two weeks of your order date and let me know what the problem is. I will not accept returns if I am not notified within that time, and I will not accept returns of used items.
Buyer will pay for return shipping costs. However, if the reason for return was my error I will refund shipping costs. It is appreciated that the item be shipped back securely in a comparable method to how it was shipped.
Sock Dolls will be shipped in a sealed clear plastic bag. When you receive your item, please look it over carefully before removing it from the bag. I will accept returns within 30 days of purchase as long as it is still in it's original sealed bag. I can not accept returns of dolls that have been removed from their bags or resealed in the same or a different bag.
Please contact me if you decide you want to return your item, if your item was damaged during shipment, or if something goes wrong for whatever reason, and I will work with you to reach a satisfactory resolution. I am very often a buyer myself, so I know the importance of happy endings!
Outside of the US: Unfortunately I am unable to accept returns from outside the US at this time.
Please note this policies are subject to change. I will announce it if and when they do. Thanks!
Additional Policies and FAQs
Please note that none of my items are made to order. They are all on hand and ready to ship. The item(s) pictured and described in the listing is the item you will get.
I accept special requests for bracelets at this time, if you see one you like and need a different size. I have limited quantities of most of my beads, but should be able to make you an identical one or one very similar to those for sale in my shop.
Last Updated August 3, 2013