theundercovercompany

The original ostomy cover with a pocket

| Grand Rapids, Michigan
9,108 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

theundercovercompany is taking a short break

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Note from shop owner My shop is temporarly closed due to Family emergency. I will be back as soon I can.

Note from shop owner

Last updated on Sep 22, 2021

My shop is temporarly closed due to Family emergency. I will be back as soon I can.

Sandy

Contact shop owner

Sandy

Reviews

Average item review
5 out of 5 stars
(1049)
See reviews that mention:
Quality 177 Shipping 132 Customer service 92

About theundercovercompany

Sales 9,108
On Etsy since 2015

Two Shops

In April of 2012, our daughter underwent colectomy surgery as treatment for severe ulcerative colitis. While still in the hospital, we were looking at ostomy supplies and came across pouch covers. Covers were infinitely more interesting to look at than flanges, pouching systems and stoma paste but we were surprised with what we found. The size and overall clunkyness of the commercial covers! AND (!!!) commercial covers are open at the bottom…doesn’t being open at the bottom defeat the whole purpose of a cover? Big and bulky, boring fabric, expensive. We decided I could make covers using fabric she liked, and I was pretty sure I could create a better design. My goal was to design a smaller cover without snaps, buttons or velcro. To use fun and lightweight fabric! And above all, to make the covers both functional and small.
In the beginning, like most new ostomates, she tried a number of different brands and types of pouching systems in a very short period of time. Because the "pouch" part of the pouching system are very similar in shape, size, and fabric; we quickly learned one size cover would fit a variety of pouching systems. There were many changes and adjustments but in the end, we had made a cover she loved. After receiving many compliments on both the design and fabric from various stoma nurses and other caregivers she was in contact with, it was a short leap to offer them for sale in my existing Etsy store; Worddrow and Buttons. The covers I sell today are still the same design we created in the late spring of 2012.

I sold my first cover through Worddrow and Buttons the beginning of July 2012; in November 2013, I started selling a Terry Cloth Drying Cover which is also my own design. For many reasons, it was a pretty big decision to separate the pouch covers from everything else I sold through Worddrow and Buttons. The Undercover Company sold its first cover in April 2015 and by September 2015, I had sold my last cover through Worddrow and Buttons. Worddrow and Buttons (www.etsy.com/worddrowandbuttons) is back to its roots selling scrabble and button art, book illustrations and vintage items.
It has been very rewarding selling a product that I think helps an ostomate feel more confident and secure. Learning to live with a stoma is hard but not impossible; it certianly requires a sense of humor. Sometimes the simple act of wearing a cover means taking charge of your life rather than letting your stoma rule.

Shop members

  • Sandy

    Owner

    Our daughter Sarah is the ostomate in the family; she is my hero and the inspiration behind everything in this Etsy store. Sarah lives everyday with grace, dignity and joy. Her enthusiasm is my motovation!

  • Mike

    Chief Fixit Guy

    Mike is mostly charge of keeping me from running amuck; he is the official head of our Shenanigans Department. His work load consists mainly of the corporate catchall: "Any and all duties and/or jobs designated or assigned by management."

Shop policies

Last updated on February 9, 2021
Welcome to The Undercover Company-offering affordable Ostomy Pouch Covers for Ileostomy and Colostomy pouching systems.
The Undercover Company is my 2nd shop-the first is Worddrow and Buttons www.etsy.com/shop/worddrowandbuttons.
Worddrow and Buttons offers a general store selection of Scrabble and Button Art, Children's Book Illustrations gleaned from old tattered books and a variety of Vintage items.
Both The Undercover Company and Worddrow and Buttons strive to offer quality products at affordable prices along with top notch customer service.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I want you to be happy with your purchase and will refund your purchase price if you are not. However, I cannot refund for Ostomy covers that have been worn and/or cut. If you have any questions regarding cutting or wearing your new cover, please contact me and I will be happy to help. If you decide to return the cover please contact me to make arrangements.

Because Terry Covers are made to buyers specifications, there are no refunds for Terry Covers.

No returns or refunds on Sale covers.

PLEASE NOTE: The cost of shipping to return a cover is the buyers responsibility. Refunds will be credited when I receive the returned item in new condition.
Payment
At this time, The Undercover Company accepts Paypal, Visa, Mastercard, American Express, Discover, Apple Pay and Etsy Giftcards. .
Shipping
I ship on Monday, Wednesday and Friday, US Postal Service.