If you're unhappy with your purchase for any reason, please message me as soon as possible so I can help you out.

If you're in my area and would like to arrange for cash payment and/or local pickup, please send me a message before ordering.

I will post ready-to-ship items within 3 business days of your order. For custom and made-to-order items, I'll post within 3 business days of completing your item. Most orders within Canada and the US will arrive within two weeks from the shipping date. If you'd like upgraded shipping or if you need to have your package by a specific date, please contact me before you place your order. My standard postage does not include tracking, so if that's something you need, please let me know before you buy!

International customers: please be aware that customs fees or import taxes may apply. These are not covered by my shipping fees, and I am unable to pay them on your behalf. Please check your government's import laws and fee schedules before purchasing.

Cancellations: Orders for ready-to-ship items can be canceled before I ship, and a full refund will be given. If I've already shipped your order, you'll need to refuse the package when it arrives, and when it gets back to me I'll issue your refund, less shipping charges. Custom order cancellations will be considered on a per-order basis. I accept exchanges and returns within 14 days of receipt for any reason. Please be aware that you may be responsible for shipment costs for exchanges and returns.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
After a transaction is complete, I do not retain your information outside of the Etsy Shop Manager, which is owned and operated by Etsy.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Peggy Muddles, am the data controller of your personal information. If you have any questions or concerns, you may contact me at thevexedmuddler [!at] gmail.com.