TheVictorianGarden
Waterville, Ohio
Shop policies
Last updated on
March 16, 2017
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Welcome to The Victorian Garden, home to my OOAK jewelry and heirloom treasures.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If you are not happy with your purchase and would like a refund, please contact me within 3 days of receiving your order. I will require you to ship the item back to me in the condition and packaging that you received it in. You will be responsible for covering the return shipping back to me. If I receive the item in new, unworn and good condition, I am happy to grant a full refund (less shipping price).
Payment
We accept Paypal and all major credit cards. I expect payment at the time of the sale. I am not accepting layaway payments at this time, and do not hold items.
Shipping
PLEASE READ MY SHIPPING POLICIES BEFORE PURCHASING!
---ORDER PROCESSING TIMES
All items listed here are OOAK (one of a kind) and are ready to ship. Because of this, I do not accept changes or adjustments to any of the pieces; they are sold as is and as described. Orders are shipped within 1 - 2 business days.
---U.S. DESTINATION SHIPPING METHODS:
Shipping is done via USPS Priority Mail for orders within the USA. We use First Class International Mail for all orders shipping outside the USA.
---ORDERS SHIPPING OUTSIDE THE U.S.:
We are located within the United States. Any orders leaving the U.S. are considered International destinations. We ship our items via USPS International First Class mail. It can sometimes take 4 - 6 weeks to arrive, but often arrives sooner (more like 2 - 3 weeks).
Important! With ALL International orders you are responsible for any customs fees/duties/taxes your country may charge you when your item arrives. We are legally required to state the package as merchandise at the full value and cannot mark it as a gift.
---PACKAGING:
We love presenting our items in the most beautiful way possible! All items ordered are presented beautifully as described in the listing.
---ITEMS LOST/DAMAGED IN TRANSIT:
Items are very rarely lost or damaged in transit. They sometimes arrive a little late (due to post office issues). However, if you do experience this, contact us via an Etsy convo here (not an e-mail). We will communicate with you about the problem you've experienced and work hard to make it right. Positive feedback and repeat business is very important to us.
---ORDER PROCESSING TIMES
All items listed here are OOAK (one of a kind) and are ready to ship. Because of this, I do not accept changes or adjustments to any of the pieces; they are sold as is and as described. Orders are shipped within 1 - 2 business days.
---U.S. DESTINATION SHIPPING METHODS:
Shipping is done via USPS Priority Mail for orders within the USA. We use First Class International Mail for all orders shipping outside the USA.
---ORDERS SHIPPING OUTSIDE THE U.S.:
We are located within the United States. Any orders leaving the U.S. are considered International destinations. We ship our items via USPS International First Class mail. It can sometimes take 4 - 6 weeks to arrive, but often arrives sooner (more like 2 - 3 weeks).
Important! With ALL International orders you are responsible for any customs fees/duties/taxes your country may charge you when your item arrives. We are legally required to state the package as merchandise at the full value and cannot mark it as a gift.
---PACKAGING:
We love presenting our items in the most beautiful way possible! All items ordered are presented beautifully as described in the listing.
---ITEMS LOST/DAMAGED IN TRANSIT:
Items are very rarely lost or damaged in transit. They sometimes arrive a little late (due to post office issues). However, if you do experience this, contact us via an Etsy convo here (not an e-mail). We will communicate with you about the problem you've experienced and work hard to make it right. Positive feedback and repeat business is very important to us.
Additional policies and FAQs
You may also enjoy viewing my entire collection of art and jewelry at my official web site: www.thevintageangel.com