I DO NOT ACCEPT RETURNS or give refunds. If there is a serious problem we MAY come to a compromise of sorts but I cannot guarantee this will occur. I am a very small business and each item is unique. Items cannot be resold and I lose all the time, effort and money that goes into a product if returned. Please be absolutely sure you want an item before purchasing.

Different situations call for different ways of solving problems so I will deal with other problems as they come.

The easiest way to not have problems is to make sure you really REALLY want one of my items before buying it!

ALSO, please note I am not responsible for lost or damaged items that I have shipped through USPS. Once the package is out of my hands I can do no more to ensure its safe arrival.

I currently only accept paypal or credit card unless contacted first. There is a deadline of two days to pay for an item before it is placed back on the virtual shelves. HOWEVER, you MUST contact me if this is to occur. OTHERWISE your sale will be canceled in 24 hours. If you do not have paypal or a credit card and would REALLY like an item please message me first and we can TRY to work something out!

I ship my items using the United States Postal Service and use First Class or Priority to help ensure it gets there promptly!

Shipments go out once a week. Depending on the item they will either be wrapped in tissue and placed in a bubble envelope or placed in a cardboard box and sealed with tape. I generally will either add bubble wrap, foam peanuts and/or tissue to protect items. NOTE: I reuse packaging from other orders I have received (such as when I order bottles, etc) because I do not believe in wasting them and supporting buying new things such as Styrofoam peanuts. Please either reuse or recycle the materials I send your package in! Every little bit helps our precious Mother Earth. I try hard to ensure your items are protected and properly secure and also that I am not creating too much waste!

INSURANCE: I do not add insurance when shipping but if you would care for insurance please contact me promptly and I will gladly add it for a small fee.

If you have any questions or special requests please feel free to contact me.

PLEASE NOTE/DISCLAIMER: "The Well and Spindle" is not responsible for any injuries, damages, or losses resulting from the use of products purchased from "The Well and Spindle" shop. Once the item/s are purchased "The Well and Spindle" is no longer responsible for them.

Please use common sense when using items purchased from "The Well and Spindle". Never leave candles unattended (or near flammable objects), keep wicks trimmed, keep all items away from children and pets, and please note that "The Well and Spindle" does not claim to treat or cure any sickness, illness, disease or health condition. Any information given is simply suggestions from folk lore or other resources and "The Well and Spindle" cannot guarantee the accuracy of claims made.

If you are pregnant, nursing, have a medical condition or are on medications, please check with your family doctor before using any of our products as some herbs should not be used during pregnancy or if you have a medical condition. Any information provided with the product description does not guarantee results nor should be considered medical advice. It is your responsibility to use these products with the same reasonable care and cautions as any other personal product you use. Although these products are hand crafted using all-natural ingredients, the possibility of allergic reaction is not eliminated. If you experience any discomfort or abnormal reaction, stop use and consult a medical professional immediately.

Please also not that I can not legally guarantee the outcome of use with any of my items. They are intended as curios and for entertainment only. However, know that the magic is really within you and that the items I sell are just tools to help you release and mold the energy you seek to work with.

IMPORTANT NOTE ON POPPETS: all the poppets are handmade and therefore can have many differences. No two poppets are alike or exactly the same height, width, weight, etc. I use books to wrap the yarn for my poppets and whenever I have a sudden inspiring moment I sometimes may just grab the nearest book and get working! These poppets can be given to children but please remember they are made of yarn and do not take rough playing with well.