TheWhistlingCowgirl

I really appreciate positive feedback (there is a time frame in which you are able to do this). This way I know your order has arrived safely and that you are happy with it. If you are unhappy with your purchase in any way please do get in touch so that I can resolve your problem as speedily as possible. Custom orders are non-returnable unless faulty. Return postage is at the buyer's expense unless an item is faulty.

Payment is through Paypal or Etsy direct payments. Please check that your name and postage details are up to date and correct. If you change your mind about a purchase before it has been dispatched, please contact me about cancellation.

All purchases made are usually posted the next working day after payment has been received and sometimes the same day. All items have a domestic and international postage price in their listing, but if you require insurance or some other form of postage or tracking then please convo me for a quote and information. I always obtain proof of postage, but you might wish to pay extra for insurance - please convo me about the cost of this if you wish to add it on. I will always refund significant overpayments.

Also please check your country's customs rules - I cannot be held responsible for items held up in customs or for taxes payable on delivery or collection. Some countries, such as Australia for instance, have very specific policies regarding the import of certain substances and the lavender I use may be an issue - please do check!

Custom orders most welcome! Just convo me! Wholesale also very welcome, though I do not offer sale or return.

I, Lucy Ward, am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders for six years after the end of the preceding tax year, in order to comply with UK tax laws. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. My contact details will be found on your order. You can send me a convo through Etsy or send a letter to: The Whistling Cowgirl, 47 Washford Rd, Shrewsbury SY3 9HR, England.