TheWhiteBulb

Maker of beautiful light up letters and floral hoops

Leeds, United Kingdom 1476 Sales On Etsy since 2012

5 out of 5 stars (268)

TheWhiteBulb

Maker of beautiful light up letters and floral hoops

Leeds, United Kingdom | 1476 Sales

TheWhiteBulb is taking a short break

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Note from shop owner * PLEASE READ *

Thank you for stopping by my shop. I am now closed whilst I’m on Maternity leave and will be reopening in 2020.

If you would like to be kept up to date on when I reopen and the new addition, please follow me on Instagram - @thewhitebulb.

Note from shop owner

Last updated on Oct 10, 2019

* PLEASE READ *

Thank you for stopping by my shop. I am now closed whilst I’m on Maternity leave and will be reopening in 2020.

If you would like to be kept up to date on when I reopen and the new addition, please follow me on Instagram - @thewhitebulb.

Vikki at The White Bulb

Contact shop owner

Vikki at The White Bulb

Reviews

Average item review
5 out of 5 stars
(268)
See reviews that mention:
quality 25 shipping 35 customer service 48

Updates

Yep. I’m closing in 2 weeks to new orders and will remain closed until early next year... as a thank you for all your valued custom, the 20% sale is running until I close up on the 31st. Thank you so much for all your support x
Due to my maternity leave, I will be closing up for 2019 at the end of July and not reopening until April / May 2020. Please bear this in mind if you’re looking to purchase anything for your upcoming wedding :)
A smal reminder that my shop will be closing for 2019 on the 31st July. Take advantage of 20% off all items until that date :)
View all 15 updates

About TheWhiteBulb

Sales 1,476
On Etsy since 2012

The White Bulb - beautiful, handmade light up letters & wedding decor

Gosh, I need to write something here

Shop members

  • Vikki Quinlan

    Owner, Designer

    I'm all about the letter lights.

Shop policies

Last updated on September 24, 2019
Thanks for stopping by The White Bulb - beautiful home and wedding decor

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Please note as all items are made to order, with materials purchased as soon as orders are placed, cancellations are not accepted.

If you receive your item and it is no longer required, please get in touch to discuss returning it. As long as it hasn’t been used and is in a re-saleable condition I’ll be happy to refund. Please note that until the item is safely back with me, you are responsible for it. For this reason I’d recommend returning via a tracked shipping method. You are solely responsible for the return delivery costs.

** DAMAGED IN TRANSIT **

I do my best to ensure that all items are packaged safely and securely however appreciate that items in transit may get knocked about / damaged. If this happens please do get in touch as within 14days of receipt and we can discuss how to resolve the matter. I will need images of the packaging plus the item in order to claim from the courier company.

** LOST ITEMS **
If your order hasn’t arrived please ensure you contact me within 14 days of receiving the shipping notification for U.K.

For international items which have been sent untracked, (standard post) please note I need to allow 42 working days from the date of posting for the item to arrive before I can issue a refund. This is the amount of time Royal Mail request to allow before officially classing an item as lost.

** FAULTY ITEMS **
All LED fairy lights are guaranteed by the manufacturer for 12 months. In the unlikely event that your item develops a fault within the first 12 months, please do contact me and I will arrange a replacement to be issued.
Payment
All orders must be placed Etsy payment system. I will not invoice outside of this.

From time to time, sales may be run throughout my shop. When these happen please note, no other discounts can be applied to the order and only the discount with the highest percentage value will be applied.
Shipping
As all items are made to order, please do note the estimated shipping date on your receipt. This is the date that I work to. As I work on my own (unless you count Keith Moon and Oliver Reed (our pups)) and prt time, contact from myself may be minimal unless I have any questions.

UK orders are sent via Royal Mail. Proof of postage is always obtained. Tracking shipping methods can be purchased as an upgrade.

Delays in shipping times, once your items are posted, are unfortunately outside of my control.

Please note that as I am now studying part time and in an effort to make more efficient use of my time, all dispatch notifications are sent at the end of the week your item is due out.

// OVERSEAS ORDERS //

As all items are made to order, please do note the estimated shipping date on your receipt. This is the date that I work to.

All international orders are sent via standard local post. Shipping upgrades are available upon checkout.

Non-tracked shipping times for overseas countries will vary depending on customs and destination but should vary between 7 - 22 working days. Please note at busy times (peak season, holidays, Black Friday etc) it may be longer - especially for untracked parcels as these are not handled by the post system as a priority compared to tracked. Shipping upgrades are available at checkout.

Delays during shipping are unfortunately outside of my control and although I will do my best to resolve the situation, I cannot be held responsible for issues once your item is passed over to the courier.

Any import charges are the sole responsibility of yourselves. I do not cover these fees in my postage costs.


Should your item become lost / damaged during transit, I can offer a replacement (if time allows). Please do contact me ASAP if your item hasn't arrived.

When you place an order you are accepting these conditions.
Privacy
Information I Collect
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To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It
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I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
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Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
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I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU
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I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
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If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
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For purposes of EU data protection law, I, Vikki Quinlan, am the data controller of your personal information. If you have any questions or concerns, you may contact me at vikki [!at] thewhitebulb.com.

More information

Last updated on Sep 3, 2019
Frequently asked questions
Sizing details

Handmade reinforced Paper mache letter lights are 17.5cm tall. At this time, this is the only size light I make.

Cake topper letters are 10cm tall. The width will vary per character. Please note that due to the size of these letters, it is recommended that the minimum size cake tier is 8inches.

Production time

Please do note that each item is made to order, by me, Vikki, and production time varies from 3 - 5 weeks depending on the item / time of year.

Shipping is on top of this production timeframe, so if your item is required for a specific date, please do select the appropriate shipping option.

From time to time, I may be able to fast track your order. Please contact me first to discuss your requirements.

Please note, multiple items will take longer to produce than the estimated delivery date. Please get in touch for a more accurate delivery timescale.

How will my order be shipped?

As I’m now pretty pregnant and am finding carrying lots of boxes a little tricky (and tiring) with a massive bump in the way, I have enlisted the help of a ‘packing and processing’ team to pack my parcels and drop them off for me. For this reason, your dispatch notification is normally sent approx 10 days before your delivery is due. This is to allow them time to collect and pack and then obviously for the post to deliver.

Please therefore look at your estimated delivery window for an idea of when to expect your parcel. Unless you have upgraded to tracked shipping, all items arrive with your local post.

What are the shipping times like?

All orders are dropped off for packaging and processing on a Saturday (I’m unfortunately too pregnant to carry all the boxes myself). Once you have received your ‘order complete’ notification, please allow approximately 10 working days for your item to arrive. For an estimate of when this is please refer to the estimated delivery date shown at the time of purchase and on your invoice.

Shipping times overseas vary depending on location however you should expect to receive your order within 45 days of dispatch. If you need your item quicker or would like it trackable, shipping upgrades are available on checkout.

Please note I'm afraid once shipped, I cannot be held responsible for delays in transit.

Great... how do I order?

Before ordering please ensure you've read the full item description and have checked the shipping times.

Please note due to the fact that I work alone and part time, orders are tackled in the order that they are placed and as a result I unfortunately cannot accommodate rushed orders, so please do check lead times plus shipping info to ensure that your order will reach you on time.

I unfortunately can not be held responsible for items that don’t arrive in time if the event takes place before the estimated shipping date.

Once orders are placed, contact from me may be minimal unless I have any questions regarding your order.

Eeek... I need my order sooner!

I totally appreciate that when planning your wedding things can often be left to the last minute, and in these cases I will do my best to accommodate last minute requests. Just please make sure you message me to discuss your requirements before placing an order so I can see if I can fit you in.
Please do note if I am able to squeeze you in, that your order will arrive the week of your wedding / event, as I’m unable to shuffle orders around due to the impact it would have on my other customers.

Dates for the diary...

Please note, I do not work bank holidays.

My shop will be closed for new orders from July 28th 2019 until March 2020 due to maternity leave.

HOLIDAYS
I am away the following dates
6–13th May
23rd - 28th May
1st - 8th July
24th - 26th July

Orders due out during this time will dispatched in the next post run upon my return.

Warranty / Guarantee

All lights are guaranteed for 365 days from the date of dispatch. If your light develops a fault within this period please do get in touch and I can arrange a replacement to be made for you.

I need to get in touch. What are your working hours?

Please note that I run The White Bulb alongside my other part time job, therefore after your order is placed, communication from me may be minimal unless I have any questions.

During the week, please allow 24hours for me to reply on a week day. I answer all emails Mon - Thurs generally between 6-7pm GMT. Emails sent on a Friday, over the weekend or during holidays may take longer for me to reply to.