WickedMataUK
Letchworth, United Kingdom
Shop policies
Last updated on
January 31, 2019
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Welcome to our Etsy policy page.
Here at Wicked Boxcar we strive to create outstanding pieces of furniture for our customers to treasure for a lifetime. To this end we endeavor to use the highest quality hardwoods and industry leading products in our workshop.
Should you have any questions or ideas then feel free to reach out and get in touch, we'd love to hear from you.
info [!at] wickedboxcar.com
+44 (0)1462 337 377
Please see below for FAQ's
Here at Wicked Boxcar we strive to create outstanding pieces of furniture for our customers to treasure for a lifetime. To this end we endeavor to use the highest quality hardwoods and industry leading products in our workshop.
Should you have any questions or ideas then feel free to reach out and get in touch, we'd love to hear from you.
info [!at] wickedboxcar.com
+44 (0)1462 337 377
Please see below for FAQ's
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
We accept all methods of payment - if your preferred method is not available then let us know. To pay by debit / credit card please check out as a guest through Paypal (there is no need to open a Paypal account for this option).
Shipping
Most of our items ship through UPS (for US customers) and TNT (for European customers). Larger pieces are securely crated and shipped via freight - fully insured.
Estimated shipping dates are given. We make every effort to make these deadlines and almost always beat them by some measure. Shipments are trackable and all information is supplied to the customer once booked.
Local taxes, if any, are to be paid by the buyer.
Faster shipping available upon request, please enquire if necessary.
Estimated shipping dates are given. We make every effort to make these deadlines and almost always beat them by some measure. Shipments are trackable and all information is supplied to the customer once booked.
Local taxes, if any, are to be paid by the buyer.
Faster shipping available upon request, please enquire if necessary.
Additional policies and FAQs
Frequently Asked Questions
What do you finish your furniture with?
The finish on any piece of furniture is of the upmost importance as it protects and enhances the wood ensuring the furniture can last a lifetime. This should be thoroughly understood prior to purchase of any item. Here at Wicked we are able to custom finish all our pieces (wax, lacquer, oil etc.) but, as standard, we use an industry leading, low VOC polyurethane.
What wood do you use and why?
When it comes to furniture there really is only one choice of timber for us: hardwoods. The everyday wear that a modern family environment takes on its furniture requires it be robust and prepared for longevity. Most of our hardwoods are sourced from the cargo trains that freighted America through the last century. Whilst the timber is expensive in comparison to the softer varieties it is because of its strength that it was chosen for this role.
What maintenance is required?
The finish we use is designed for the modern, busy home. To this end it is both water and heat resistant. We always recommend spills be tidied immediately and coasters / plate mats be used. To clean use a damp cloth.
Do you take custom orders?
Yes. Around 80% of the projects we undertake are customized in some way by our clients. Customization of any of our pieces is possible at no extra cost. However, overall size increases / decreases will be reflected in the price.
How are your shipping prices set?
Shipping is standardized across the world but if your country is not stated then please get in touch. Because of the high volumes we ship we get deep discounts though our accounts with national shippers and freight brokers which are not available elsewhere.
Do you ship internationally?
We ship worldwide (our main markets being the US, Canada and the EU) and can supply a shipping quote should you wish - please message us.
Do you sell to retail / wholesale?
Yes. Wicked runs out of a 20,000 square foot shop in London, England. We work through local stores and plan to expand our channels of distribution over the coming months. Please get in touch to talk.
Do you take commercial orders?
Yes we do. Please get in touch should you require large orders. This year we have completed office setups for businesses in New York, Boston, Paris, Philadelphia and London - the London set-up was for Etsy's European HQ!
What do you finish your furniture with?
The finish on any piece of furniture is of the upmost importance as it protects and enhances the wood ensuring the furniture can last a lifetime. This should be thoroughly understood prior to purchase of any item. Here at Wicked we are able to custom finish all our pieces (wax, lacquer, oil etc.) but, as standard, we use an industry leading, low VOC polyurethane.
What wood do you use and why?
When it comes to furniture there really is only one choice of timber for us: hardwoods. The everyday wear that a modern family environment takes on its furniture requires it be robust and prepared for longevity. Most of our hardwoods are sourced from the cargo trains that freighted America through the last century. Whilst the timber is expensive in comparison to the softer varieties it is because of its strength that it was chosen for this role.
What maintenance is required?
The finish we use is designed for the modern, busy home. To this end it is both water and heat resistant. We always recommend spills be tidied immediately and coasters / plate mats be used. To clean use a damp cloth.
Do you take custom orders?
Yes. Around 80% of the projects we undertake are customized in some way by our clients. Customization of any of our pieces is possible at no extra cost. However, overall size increases / decreases will be reflected in the price.
How are your shipping prices set?
Shipping is standardized across the world but if your country is not stated then please get in touch. Because of the high volumes we ship we get deep discounts though our accounts with national shippers and freight brokers which are not available elsewhere.
Do you ship internationally?
We ship worldwide (our main markets being the US, Canada and the EU) and can supply a shipping quote should you wish - please message us.
Do you sell to retail / wholesale?
Yes. Wicked runs out of a 20,000 square foot shop in London, England. We work through local stores and plan to expand our channels of distribution over the coming months. Please get in touch to talk.
Do you take commercial orders?
Yes we do. Please get in touch should you require large orders. This year we have completed office setups for businesses in New York, Boston, Paris, Philadelphia and London - the London set-up was for Etsy's European HQ!