Suzee L. on Jun 28, 2015
The seller was great! I had a very short turnaround time and he really helped me out by getting this made beautifully and sending it out quickly. I needed it for an event, and it arrived right on time. If you order from Chris you will get what you ordered, on time, with the best customer service ever. Thanks so much Chris!
Check back often as we create new and unique items, if you don't see what you were looking for convo us and we will do our best to create a design just for you - the possibilities are endless!
Accepted payment methods
Paypal is the only method of payment accepted; payment is expected within 48 hours of purchase, unless otherwise negotiated, or the sale may be cancelled. Items will be shipped once the full payment is processed, though split payments (a deposit up front and balance on delivery) may be requested for large orders.
Please convo thewoodcave if you have any questions.
All order status communication is done via ETSY and email, so it is important that your email address is accurate and current. You will receive an email confirmation at the address listed on your payment. Please check your email. Also, PLEASE BE CERTAIN YOUR NAME IS CORRECT AND YOUR ETSY AND PAYPAL ADDRESSES ARE THE SAME TO AVOID CONFUSION AND DELAY! We are not responsible for shipping to an address that is not kept current by the buyer. If you provide an invalid shipping address at the time of order and your package is returned to thewoodcave we will NOT re-ship it unless you pay to have it re-shipped. We reserve the right to refund you the purchase price and cancel the sale.
Items damaged or lost in shipping will be handled using USPS (or carrier method) policies.
We will happily combine shipments to save you money. Shipping fees do not necessarily represent USPS or other published rates and may include handling charges levied by this store.
Gift shipping is available; please use the buyers comments section to indicate if the order is a gift, along with the shipping address and any message you would like us to include.
Whenever possible recycled packing and shipping materials (shredded paper, re-used boxes, ect.) will be used to help conserve our environment. If you are sending a gift or prefer only new packaging please include this in your buyer comments.
For Custom Orders, we encourage customers to place orders 6-8 weeks prior to when the item is needed, and we highly recommend allowing up to 4 weeks for delivery.
Refunds and Exchanges
If neutral or negative feedback is left without any attempt to contact thewoodcave so that we can respond and/or correct your order you will NO LONGER be eligible for a return or exchange. By leaving feedback you are completing the transaction.
Special Consideration for CUSTOM ORDERS:
You may cancel your Custom Order at any time.
However, we do order supplies just for your order.
You will receive 75% refund if your order is canceled 8 weeks prior to your expected shipping date.
You will receive 50% refund if your order is canceled 6 weeks prior to your expected shipping date.
You will receive 25% refund if your order is canceled 4 weeks prior to your expected shipping date.
Outside of these time frames, there are no refunds on custom orders.
Custom order will only be refunded if the failure to please is on my part (wrong colors, designs or materials). We cannot resell most custom orders. Due to customs fees, returns will not be accepted on international shipments.
We do not and cannot guarantee USPS (or other carrier) deliveries. We try our best to provide you estimated delivery dates, but we rely on Carriers/Customs to deliver your package.
We will not refund any custom order as a result of non-delivery or late delivery. We do not refund any custom order for lost or stolen merchandise.
If any items are damaged during transit, please contact us immediately and do not use the item(s). We will ask you to send us photograph of the damage so we can file claim with the carrier.
Please contact us for directions on how to receive a replacement.
Additional policies and FAQs
By placing an order with us, you are stating that you have read and understand our Terms and Conditions.