The Word Nerd Studio
thewordnerdstudio's Shop Policies
Thank you for stopping by! I love what I do!
I accept PayPal and Direct Checkout with a cc or debit card. Payment is due at the time of the order. PLEASE double check your address on all transactions, especially PayPal as they keep multiple old addresses.
I will ship to your etsy address. Please cross reference your paypal/cc address and make changes where appropriate. Please convo/email me immediately if you notice a discrepancy after you have ordered. To keep cost low to you I mail BLIXER vinyl in most cases USPS First Class (with delivery confirmation and tracking number) in a 6x9 envelope. Larger decals will be mailed USPS First Class in a tube or box mailer with delivery confirmation.
Canadian orders, tracking is horrendously expensive. You will still receive a tracking number with USPS First Class, but once it reaches Canada, the US tracking system no longer applies.
I would be happy to upgrade your shipment to USPS Priority Mail. Please contact me for pricing.
Shipped via USPS First Class Mail.
Estimated shipping time from International orders is 3-6 weeks*
Tracking is available for an additional fee. It is not available via USPS First Class at this time. Contact me for pricing quote to upgrade to tracking for international shipments.
*Shipping times are estimates.
PLEASE double check your address. PAYPAL can sometimes insert old addresses if you have moved. Buyer is responsible for re-shipment fees if an order is returned to me undelivered due to wrong address as the ETSY shipping address.
International buyers are responsible for any VAT, import fees or customs charges. Packages will be marked as merchandise with the correct value on the customs form.
International Buyers Please Note:
- Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight or shipping company or when you pick the item up and are not additional shipping charges.
Refunds and Exchanges
By purchasing decals for appliances, you agree that you are responsible for the application. I cannot offer refunds for decals you placed on your appliance and just aren't happy with the way you placed them. If, however, the item is defective or there was damage in transit, I will send a replacement. A photograph of the damage or issue may be requested. Please contact me within 7 days of receipt of your item with any issues.
Please be very careful when considering color choices. Due to the nature of some custom items, I cannot offer refunds. Some of my listings have 3 color choices and I simply cannot absorb them into stock. There are a few exceptions. You will be responsible for mailing the unused decals to me in the event we can make an agreeable exchange.
I offer test decals and color samples if you have questions about a color or need to match decor in your home, or if you have a concern that the vinyl will stick to a certain surface.
If there is a mistake due to an error on my end, I will replace the incorrect or defected product. Contact me within 7 days with color discrepancies. The colors shown on the swatch may appear different based on your monitor settings.
Please read all instructions. I try to answer all FAQs in the paperwork I send with the decals, and will be happy to assist in any way via email or etsy conversation about application and use. For wall application, I send tester decals. PRACTICE and USE this test decal first before the wall graphic. If your surface does not work with the tester decal, DO NOT use the wall decal. Contact me so we can troubleshoot to determine if there is a surface issue or a decal issue.
WILL DECALS WORK ON ALL SURFACES?
-No. Freshly painted walls or walls painted at any time with a Teflon based paint or low odor paint called "VOC Free" paint may cause decals to peel or lift, or may not stick at all. (Behr paint and primer in one is a common culprit) Please request a test decal if you are unsure about your walls.
-Heavily textured walls do not make good decal surfaces.
-Appliances that have been cleaned with greasy cleaners like Pledge will not work with decals.
Additional Policies and FAQs
Decals are removable, not reusable.
Appliances, mixer, and accessories in photos do not come with your order.
Last Updated April 6, 2015